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helpline manual

Power failure

Before completing these checks, it is important to determine whether or not the thermal cut-out has activated - was the machine in

use when the power stopped? If so, follow the checks on page 20. Otherwise, carry out these checks if the customer has reported

power failure.

Note: If the customer advises you the machine was working intermittently - cutting in and out in quick bursts as the machine is

moving back and forth - arrange a repair, as this may indicate a cable problem. Also advise the customer not to use the machine

until a repair has been carried out.

Make sure the customer’s home has

power. Check trip switch and fuse

box.

Test the socket with a different

appliance.

Examine the plug thoroughly for

damage or burn marks. Check the

front and back of the plug.

Check the length of the cable for

wear and tear, such as splits or

damage.

Has water or any other liquid been

picked up which may have caused

electrical problems?

With the exception of a problem related to the power supply in the customers home, if the fault is any of the above arrange a repair.

Note: The Dyson guarantee does not cover accidental damage to the cable and plug, or the pick-up of liquids.

Important advice

CAUTION: If the fault is related to any electrical or mechanical issues, please ask the customer not to use the

machine until a repair has been carried out.

Ask the customer to

unplug the machine.

Circuit breaker trips

DC26 uses a conventional motor. If the customer says that the circuit breaker trips when they use the machine, please ask them

when the circuit breaker trips:

If the circuit breaker trips as soon as the machine is plugged in (and not switched on), there is a fault with the machine. Please

arrange a repair.

If the circuit breaker does not trip when the machine is plugged in, but does trip after the machine is turned on, it may be a fault

with the machine, or the customer may be over-loading their circuit. Please ask the customer to try the machine in another socket in

another room. If this doesn’t solve the problem, please arrange a repair.

*UK only.

Make sure a 13 amp

fuse is fitted. Also try a 13 amp fuse

from a known working appliance.

Note: 5 or 7 amp fuses will blow on

initial start up due to motor current

surge.

Содержание DC26

Страница 1: ...The performance of a big vacuum And no loss of suction helpline manual ...

Страница 2: ...rating 4 Carrying the machine 5 Bin emptying and Cleaning the shroud and washing the bin 6 Washing the pre motor filter and post motor filter 7 Parts guide 8 Parts recognition exploded diagrams 11 Airflow 14 Filtration 14 Helpline diagnostics 15 The Dyson 5 year guarantee 25 ...

Страница 3: ... its weight compared to any other vacuum Hygienic and quick to empty Just push the button to release the dirt Cleaner exhaust air Air expelled from a Dyson is up to 150 times cleaner than the air you breathe Shroud root cyclone dyson root cyclone technology Other vacuum cleaners use porous bags or filters Those clog causing the cleaner to lose suction Dyson is different It uses Dyson Root Cyclone ...

Страница 4: ...wind cable hold down the rewind button To start the machine press on off button on the machine Extend the extension tube ensuring it locks in place Connect floor tool Connect wand handle to the hose and the extension tube Attach the tool holster ...

Страница 5: ...ion tube as required Pull the suction reduction trigger to prevent the accessory tools or floor tool from sticking to loose fabrics or rugs Place the floor tool in the parking yoke at the rear of DC26 Carrying the machine Always carry the machine by the handle on the cyclone assembly ...

Страница 6: ...e shroud and washing the bin To access the shroud ensure the bin is empty and bin base is open Press release button to remove bin Clean shroud with a dry cloth or brush to remove fluff and debris Do not use water You may rinse the clear bin with cold water optional Ensure bin is completely dry before refitting Do not use detergents polishes or freshening products Do not immerse whole machine in wa...

Страница 7: ...sh cycle is every month or as required Washing the post motor filter 24 hrs 1 2 3 4 5 6 7 8 9 10 11 12 10x Unplug machine turn machine over and undo fasteners Rinse and shake filter under cold tap Turn over and tap firmly Repeat until clean Recommended wash cycle is every month or as required Allow 24 hours to dry Ensure filter is completely dry before refitting into machine 24 hrs 1 2 3 4 5 6 7 8...

Страница 8: ...fetime pre motor filter The pre filter separates particles as small as cigarette smoke 0 1 microns Recommended wash cycle is every month or as required HEPA Post filter Kills bacteria and mould Recommended wash cycle is every month or as required 1 Combination brush crevice tool 2 Stair tool 1 2 Hose Can be sent out and fitted by customer Wand handle Allows click fit tool to fit directly to the en...

Страница 9: ... with wheel Extension tube Lightweight extension tube adjusts to the length you want Post filter cover Can be sent out and fitted by customer Tool holster Clips onto the extension tube Dual cavity flat out head Two separate airflow channels front and rear direct suction power evenly across the floor tool cleaning right up to the edge ...

Страница 10: ...se cleaning in awkward spaces Mini Flat out Head Compact and low for cleaning under furniture and awkward spaces Turbine head Rotating bristles improve pick up of pet hair and fibres Stubborn dirt brush With stiff bristles for dried in and stubborn dirt Mattress tool Removes dirt and dust mites from mattresses and upholstery DC26 Parts guide additional accessory tools Mini turbine head Ideal for r...

Страница 11: ...tor Housing Cylone Inlet Assy Spring Screw Screw Spring Chassis and Motor Assy Catch Pre filter Door Assy Wheel Wheel Retainer Bleed Valve Housing Bleed Valve Housing Seal Bleed Valve Cap Assy Bleed Valve Spring Exhaust Grill Connector Housing Cap Cable Rewind Actuator Brake Wheel Assy Wheel Brake Stopper Glass Cloth Tape Screw Cable Rewind Spring Assy Screw Screw Screw Screw Cable Rewind Assy Cab...

Страница 12: ...helpline manual 12 Parts recognition Cyclone assembly Bin Seal Bin Assy FDC Seal Bin Base Seal Bin Catch Cyclone Assy Spring Bin Base Assy ...

Страница 13: ...l 13 Parts recognition Wand and hose Wand Handle Assy Dual Cavity Flat Out Head Combination Tool Assy Tool Holster Stair Tool Instruction Pack Assy Catch Spring Catch Spring Catch Spring Hose Assy Extension Tube Assy ...

Страница 14: ...re the air is then exhausted back into the atmosphere thoroughly clean DC26 Filtration The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin The filtration process starts in the clear bin Larger debris is separated from the airflow The air is then directed through the shroud and on into the smaller cyclones in the cyclone top The air then travels down...

Страница 15: ...stics Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks unless otherwise specified Contents Page Loss of pick up from the floor tool 16 Turbine head brush bar not operating 19 Machine cutting out thermal cut out 20 Power failure 22 Unusual noises and smells 23 Turbine Head assembly other issues to be aware of 24 CAUTION If the fault is relate...

Страница 16: ...ak continue with checks Switch machine OFF Press the release catch and remove the hose 2 3 5 4 9 8 7 Press the release catch and remove the extension tube 6 Press the release catch and remove the floor tool 1 Switch machine ON and test suction from the end of the wand If suction is weak continue with checks if strong check the extension tube for blockages Switch machine ON and test suction from th...

Страница 17: ...lter door by pressing the release catch Open bin base and check FDC for blockages Check seals are fitted correctly Remove the pre filter Ask the customer to wash if necessary when the call has ended Ensure pre filter is completely dry before refitting 14 13 Firmly remove hose from the inlet 12 11 10 Test suction from the inlet If suction is weak continue with checks if strong check for blockages o...

Страница 18: ...tomer to wash if necessary when the call has ended Ensure post filter is completely dry before refitting 19 Reassemble the machine and switch ON If the machine operates as normal end the call If not arrange a repair 20 Loss of pick up from the floor tool ...

Страница 19: ...weak go to section 4 on p 16 if strong continue with these checks Undo end cap with a coin Pull the brush bar out from the turbine head Using scissors if necessary carefully cut away any hair or threads from the brush bar Check the turbine duct for blockages Reassemble brush bar and end cap 1 5 6 4 9 8 7 Ask the customer to plug machine in and test that brush bar is spinning and the plunger is wor...

Страница 20: ...fitted to the motor The customer should follow the simple blockage checks below and allow a minimum of 30 minutes before re using their machine Unplug machine Separate extension tube from floor tool by pressing the release button Check floor tool for blockages Separate the wand and hose Check the wand for blockages Firmly remove the hose from the inlet and check for blockages Remove the cyclone an...

Страница 21: ...s completely dry before refitting Remove the post filter Ask the customer to wash if necessary when the call has ended Ensure post filter is completely dry before refitting Ask the customer to reassemble and retry the machine If the machine is still not working arrange a repair 12 10 11 Machine cutting out thermal cut out ...

Страница 22: ...omers home if the fault is any of the above arrange a repair Note The Dyson guarantee does not cover accidental damage to the cable and plug or the pick up of liquids Important advice CAUTION If the fault is related to any electrical or mechanical issues please ask the customer not to use the machine until a repair has been carried out Ask the customer to unplug the machine 2 3 1 6 5 4 Circuit bre...

Страница 23: ... If the customer reports a strong electrical type burning smell book a repair and advise the customer not to use the machine If the smell is related to something that may have been picked up carry out the blockage checks on pages 16 18 Also ask the customer to wash the clear bin and pre filter DC26 cable rewind has a brake system inside fig 1 When you pull the cable out or rewind it the brake syst...

Страница 24: ...the unit But if the wheels are rotating properly there is no fault with the part The Turbine Head Assembly is working correctly Please ask the customer to try moving the Turbine Head Assembly backwards and forwards and not to drag it to the side Turbine Head Assembly doesn t pick up rice or larger objects The Turbine Head Assembly is designed to get dirt out of carpets and rugs Because of this the...

Страница 25: ...tive due to faulty materials workmanship or function within 5 years of purchase if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part What is not covered Normal wear and tear e g Fuse belt brush bar etc Accidental damage faults caused by negligent use or care misuse neglect careless operation or handling of the machine which is not in use...

Страница 26: ...dyson com DC26 Helpline Manual Produced by Dyson Technical Service Issued September 2009 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department Its content is solely for the use of Dyson personnel or Dyson appointed representatives The Dyson Research Centre Wiltshire UK ...

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