helpline manual
15
This section is a Helpline Operators guide to DC26 fault diagnostics and a checklist of procedures that should be carried out before
booking a repair.
In some cases, DC26 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to
the relevant page number.
Helpline diagnostics
Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks (unless otherwise
specified).
Contents
Page
Loss of pick-up from the floor tool
16
Turbine head brush bar not operating
19
Machine cutting out: thermal cut-out
20
Power failure
22
Unusual noises and smells
23
Turbine Head assembly: other issues to be aware of
24
CAUTION: If the fault is related to
any electrical or mechanical issues,
please ask the customer not to use
the machine until a repair has been
carried out.
Important advice
