helpline manual
20
Power floor tool brush bar not operating
The brush bar on DC23 Motorhead is powered by its own motor.
The brush bar will stop rotating if it becomes obstructed. If the customer is advising that the brush bar is not operating or rotating,
this maybe due to the brush bar motor cut-out. The brush bar motor will operate immediately, once the obstruction is cleared and
the power floor tool reset.
Ask the customer to plug the machine
in and switch ON.
Press the release catch and separate
the telescopic wand from the power
floor tool.
2
3
1
Ask the customer to check if the
brush bar is spinning. If spinning and
customer is happy, end the call. If not
ask customer to switch machine OFF
and continue with these checks.
Check that the pins on the hose are
not broken or bent and the connector
on the inlet is not damaged.
Undo fasteners with a coin and
remove both end caps.
5
6
4
Pins
Connector
Check that the pins on the power floor
tool are not broken or bent and the
connector on the telescopic wand is
not damaged.
Remove both brush bar sections and
clear any hair/fibre. Check power floor
tool for blockages.
Check the stow micro-switch is not
broken or obstructed.
9
8
7
Ask the customer to refit the brush bar
and end caps. Switch machine ON,
press brush bar ON/OFF button and
test. If customer is happy end the call.
If not arrange a repair.
Stow micro-switch
