helpline manual
22
Machine cutting out: thermal cut-out
If the customer is advising that the main vacuum motor power has cut-out*, complete the checks below.
Note, if the main vacuum motor has cut-out, it is likely the power floor tool (if applicable) will continue to operate.
If the customer is advising that the power floor tool (if applicable) is not operating or rotating (but the main vacuum motor is
operating), complete the ‘Power floor tool brush bar not operating’ checks on page 20.
*Cutting out is when the machine loses power whilst in use. If the machine becomes blocked, it may overheat and will stop due to
a thermal cut-out (fitted to the motor). The customer should follow the simple blockage checks below and allow a minimum of 30
minutes before re-using their machine.
Unplug machine. Separate telescopic
wand from floor tool by pressing the
release button.
Check low profile contact head for
blockages.
Remove hose from inlet and check
hose for blockages.
Remove the cyclone and bin assembly
from machine. Inspect the bin entry
and cyclone exhaust for blockages.
Open bin base and check
intermediary and FDC for blockages.
Check duct for blockages in the areas
shown.
Open the pre-filter cover by turning
the release catch. (The machine
can be placed on its side for easier
access.)
Remove the pre-filter. Ask the customer
to wash if necessary (when the call has
ended). Ensure pre-filter is completely
dry before refitting. If machine is still
not working arrange a repair.
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5
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4
9
7
8
1
Cyclone exhaust
Bin entry
Separate the wand and hose. Check
wand for blockages.
Intermediary
FDC