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DURASTAR.COM

19

TROUBLESHOOTING

When troubles occurs, please check the following points before contacting a repair company.

PROBLEM

POSSIBLE CAUSES

SOLUTION

Poor cooling 

performance

Temperature setting may be higher 

than ambient room temperature

Lower the temperature setting

The heat exchanger on the indoor 

or outdoor unit is dirty

Clean the affected heat exchanger

The air filter is dirty

Remove the filter and clean it according 

to instructions

The air inlet or outlet of either unit is 

blocked

Turn the unit off, remove the obstruction 

and turn it back on

Doors and windows are open

Make sure that all doors and windows are

closed while operating the unit

Excessive heat is generated by 

sunlight

Close windows and curtains during 

periods of high heat or bright sunshine

Low refrigerant due to leak or long-

term use

Check for leaks, re-seal if necessary and 

top off refrigerant

Too many sources of heat in 

the room (people, computers, 

electronics, etc.)

Reduce amount of heat sources

Poor heating 

performance

The outdoor temperature is

extremely low

Use auxiliary heating device

Cold air is entering through doors 

and windows

Make sure that all doors and windows are 

closed during use

Low refrigerant due to leak or

long-term use

Check for leaks, re-seal if necessary and 

top off refrigerant

The unit 

starts 

and stops 

frequently

There’s too much or too little 

refrigerant in the system

Check for leaks and recharge the system 

with refrigerant

Incompressible gas or moisture has 

entered the system

Evacuate and recharge the system with 

refrigerant

The compressor is broken

Replace the compressor

The voltage is too high or too low

Install a manostat to regulate the voltage

Indicator 

lamps 

continue 

flashing or 

error code 

appears

The unit may stop operation or continue to run safely. If the indicator lamps 

continue to flash or error codes appear, wait for about 10 minutes. The problem 

may resolve itself.

If not, disconnect the power, then connect it again. Turn the unit on.

If the problem persists, disconnect the power and contact your nearest 

customer service center.

Содержание DR1H09D09

Страница 1: ...IR CONDITIONER DRAD09F1A DRAD12F1A DRAD18F1A DRAD24F1A TIP Capture relevant information about your Durastar mini split equipment before it is installed and write it above for future reference Model Nu...

Страница 2: ...ONS 4 PARTS IDENTIFICATION 7 INDOOR UNIT 7 OUTDOOR UNIT 7 INCLUDED ACCESSORIES 8 OPERATING TEMPERATURES 9 WIRED THERMOSTAT 10 OPERATING MODES 11 ADVANCED FEATURES 12 LED DISPLAY INDICATORS 14 MANUAL O...

Страница 3: ...d in This Manual INTRODUCTION To better serve you please do the following before contacting customer service If you received a damaged product immediately contact the retailer or dealer that sold you...

Страница 4: ...ems occur please turn off the air conditioner and disconnect power at the circuit breaker immediately Then contact your dealer or a qualified professional for service The power cord is overheating or...

Страница 5: ...not share the electrical outlet with other appliances Improper or insufficient power supply can cause fire or electrical shock The product must be properly grounded at the time of installation or ele...

Страница 6: ...ury and damage Install drainage piping according to the instructions in the installation manual Improper drainage may cause water damage to your home and property For units that have an auxiliary elec...

Страница 7: ...T OUTDOOR UNIT NOTE Outdoor units may vary in appearance Valve Cover Signal Cable Refrigerant Pipes and Drain Hose Wiring Terminal Air Outlet Air Inlets Drain Hose Refrigerant Pipes and Signal Wire Ai...

Страница 8: ...omes with the following accessories Accessory Quantity Image Accessory Quantity Image Manual 1 2 Display Panel 1 Soundproof Insulation Sheath 1 Wired Thermostat 1 Cord Protector 1 Magnetic Ring Some M...

Страница 9: ...nd windows closed Limit energy usage by using TIMER ON and TIMER OFF features Do not block air inlets or outlets Regularly inspect and clean air filters NOTE Keep the room s relative humidity below 80...

Страница 10: ...Auto Low Med High NOTE Press the Temp Up and Down buttons 2 3 simultaneously to switch between Fahrenheit and Celsius some models 7 LOCK Button Used to lock unlock the thermostat settings 8 RESET But...

Страница 11: ...sired temperature using the TEMP down or TEMP up button 3 Press the FAN SPEED button to select the fan speed AUTO LOW MED or HIGH 4 Press the ON OFF button to start the unit FAN 1 Press the MODE butto...

Страница 12: ...each additional press will increase the setting in 60 minute increments To cancel the auto timed program simply adjust the timer to 0 0 TIMER ON and OFF setting example Keep in mind that the time peri...

Страница 13: ...instead of the indoor unit s location to optimize the temperature around you and ensure maximum comfort Press the FOLLOW ME button to turn on this feature and the thermostat will display the temperat...

Страница 14: ...r Notes TIMER ON SWING TURBO SILENCE ON Displays for 3 seconds when the TIMER ON feature is set or the SWING TURBO or SILENCE feature is turned on If the unit is off ON will continue to be shown if th...

Страница 15: ...ith a mild detergent 4 Rinse the filter with clean water and allow it to air dry Do not dry the filter in direct sunlight 5 Reinstall the air filter 6 Reinstall the screw CAUTION Before changing the f...

Страница 16: ...ll filters Turn on the FAN until the unit dries out completely Turn off the unit and disconnect the power MAINTENANCE PRE SEASON INSPECTION After long periods of non use or before periods of frequent...

Страница 17: ...eing turned off The unit changes from COOL HEAT mode to FAN mode The unit may change its setting to prevent frost from forming on the unit Once the temperature increases the unit will start operating...

Страница 18: ...ed periods of non use which will be emitted when the unit is turned on This can be mitigated by covering the unit during long periods of inactivity The unit emits a bad odor The unit may absorb odors...

Страница 19: ...ers electronics etc Reduce amount of heat sources Poor heating performance The outdoor temperature is extremely low Use auxiliary heating device Cold air is entering through doors and windows Make sur...

Страница 20: ...e power The fuse is burned out Replace the fuse The unit s 3 minute protection has been activated Wait three minutes after restarting the unit Timer is activated Turn timer off NOTE If your problem pe...

Страница 21: ...s the final occupancy permit or proof of purchase from the builder can be substituted for the installer s invoice b if the original installation date cannot be verified by the installer s invoice or p...

Страница 22: ...tact a licensed contractor dealer or distributor Durastar Customer Support is available for troubleshooting assistance Before contacting Customer Support please locate your model number serial number...

Страница 23: ...DURASTAR COM 23 THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 24: ...DURASTAR COM 2021 Durastar V2 0 0821...

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