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650-969-8811
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FAX:
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26
of
38
Troubleshooting
Problem
Possible Cause
Diagnostic
Unit does not power ON
1.
Input fuses are open
2.
AC outlet has no output
3.
AC line cord is defective
4.
Micro switch is open
1.
See
Changing Fuses
2.
Verify AC outlet
3.
Check power cord for
continuity
4.
Ensure control unit top cover
is properly closed
Unit BEEPs at power ON, but
LEDs or display segments do
not illuminate
Internal front panel
connection is not properly
installed
Check ribbon cable connector is
properly installed
–
see
Figure 3
;
if problem persists, return unit to
Duniway Stockroom
After power ON, no response
when front panel buttons are
depressed
Front panel button(s) are
defective
Check ribbon cable connector is
properly installed
–
see
Figure 3
;
if problem persists, return unit to
Duniway Stockroom
No BEEPs from unit when
front panel buttons are
depressed
Speaker is disabled
See
Disabling the Control Unit
Speaker
Unit turns ON, but there is no
response and display has
randomly lit LEDs or display
segments
Microprocessor is not
properly working
Reset control unit
–
see
Restoring
Default Values
; if problem
persists, return unit to Duniway
Stockroom
High voltage does not turn on
when
HIGH VOLTAGE ON/
OFF
button is depressed
1.
Safety interlock circuit is
open
2.
Ion pump cable ground
sense is open
3.
Control unit is in
Mode 1
1.
Check ground sense
connection(s)
2.
Check ion pump cable for
continuity
3.
See
Mode of Operation
HIGH VOLTAGE LED is ON, but
high voltage output is 0 kV
when ion pump is either
connected or disconnected
1.
High voltage output is
shorted
2.
Internal high voltage
power supply has failed
1.
Remove high voltage
connector from ion pump
and restart control unit
2.
Return unit to Duniway
Stockroom
HIGH VOLTAGE LED is ON, but
current is approximately 0 µA
and ion pump is connected
1.
Ion pump is at pressure
less than 10
-
9
Torr
2.
Ion pump cable is
defective
1.
No action required
2.
Check ion pump cable for
continuity
High voltage output is above
MAX VOLTAGE value
1.
High voltage sense
resistor is broken
2.
No ground connection
present to internal
power supply
Return unit to Duniway
Stockroom
CHANNEL 1 (or CHANNEL 2)
HIGH VOLTAGE display reads
OUT
High voltage module for
respective channel is missing
or not available
Return unit to Duniway
Stockroom
Serial communication does
not respond
T
x
and R
x
are inverted
Invert connections to T
x
and R
x
on
serial I/O cable connector
Set point relay contacts do
not toggle
Contacts are welded together
due to excess current or
transients
Return to Duniway Stockroom