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WARRANTY
Training equipment from Duke® is subject to strict quality control. However, if a fitness equipment
purchased from us does not work perfectly, we take it very seriously and ask you to contact our
customer service as indicated. We are happy to help you by phone via our service hotline.
Error Descriptions
Your fitness equipment is developed for long-term, high-quality training. However, should a problem
arise, please first read the operating instructions. For further assistance, please contact your contract
partner or call our service hotline. To ensure your problem is solved as quickly as possible, please
describe the defect as exactly as possible.
In addition to the statutory warranty, we provide a warranty for every fitness equipment purchased
from us according to the following provisions.
Your statutory rights are not affected.
Warrantee
The warrantee is the first/original buyer and/or any person who received a newly purchased product
as a gift from the original buyer.
Warranty period
The warranty periods, shown on our web shop, begin on delivery of the fitness equipment. The
respective warranty periods for your equipment can be found on its product website.
Repair Costs
According to our choice, there will either be a repair, a replacement of individual damaged parts or
a complete replacement. Spare parts, that have to be mounted while assembling the equipment,
have to be replaced by the warrantee personally and are not a part of repair. After the expiration of
the warranty period for repair costs, a pure parts warranty applies, which does not include the repair,
installation and delivery costs.
The terms of use are defined as follows:
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Home use: solely for private use in private households up to 3 hours per day
+
Semi-professional use: up to 6 hours per day (e. g. rehabilitation centres, hotels, clubs,
company gyms)
+
Professional use: more than 6 hours per day (e. g. commercial gyms)
Warranty Service
Within the warranty period, equipment which develops faults as a result of material or manufacturing
defects, will be repaired or replaced at our discretion. Ownership of equipment or parts of equipment
which have been replaced is transferred to us. The warranty period is not extended nor does a new
warranty period begin following repair or replacement under the warranty.
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