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Interactive Voice Response (IVR) System

Outside telephone calls routed to the IVR are greeted by the auto-attendant. The caller
may then enter the extension they wish to reach, or they may access other IVR features.
If a called extension is busy or does not answer, the IVR offers the appropriate options,
including leaving a voice mail message or calling another extension.

For detailed information on IVR operations, please refer to the latest revision of docu-
ment number 3100663, the STARCall Fusion SW-4000 IVR Operation Manual.

System Speed Dial Numbers

The Fusion feature set supports up to 20 System-wide speed dial numbers which are as-
signed during system configuration. These numbers can be dialed from any telephone
connected to the System. For example, *01 can be configured to initiate an All Call page
(normally 720#).

These numbers can also be used to access an outbound line and dial an outside telephone
number. For example, *02 could dial 91234567 in which the 9 would seize an outside
line and dial the telephone number 1234567.

Contact the System Administrator for details on implementation in your System. Note
that operations initiated by speed dial may be restricted by the class of service assigned to
the extension used to speed dial.

Toll Restriction

The Fusion feature set supports eight toll restriction levels and eight toll permit levels
which assigned during System configuration. This function can be used to prevent any
number of System telephones from calling outside area and/or country codes, local
exchanges, or even particular outside telephone numbers.

The 911 emergency number is not toll restricted and will not be restricted even if placed
in the toll restrict table.

Contact the System Administrator for details on implementation in your System.

SCR+ Telephone Operation Manual

7

STARCall Fusion Feature Set

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Содержание SCR+

Страница 1: ...Model SCR Document No 427 07 00017 04 Telephone Operation Manual PREVIOUS NEXT MUSIC SCROLL REDIAL MUTE FLASH ANSWER STARCall STARCall Plus STARCall Fusion and StarCare Systems...

Страница 2: ......

Страница 3: ...ological changes and updates Therefore the model number suffixes A B C etc listed in the manual or in the drawings may not always match the model you are using Unless specifically noted this will not...

Страница 4: ......

Страница 5: ...________ Address __________________________________________________________________________________ City______________________________________________ State __________ Zip ____________________ IMPORTA...

Страница 6: ...on Page _____ Description Page _____ Description Page _____ Description Please FAX 630 836 3800 or mail this form tri folded so the address below is visible Dukane Communication Systems Technical Writ...

Страница 7: ...unt Groups 5 Voice Mail Hunt Group 5 DIL Direct Inward Line Extension 5 Dial Tone 5 Account Codes 6 Interactive Voice Response IVR System 7 System Speed Dial Numbers 7 Toll Restriction 7 SECTION 2 ATE...

Страница 8: ...are Version 15 Verifying a Key s Function 15 Programming the Dedicated Function Keys 15 Programming the F1 through F8 Function Keys 16 Adjusting the Ringer Type and Volume 17 Adjusting the Voice and M...

Страница 9: ...ature set only 33 Calling a PBX KSU Telephone Extension 33 Outside Line Access Fusion feature set 34 Calling an Outside Line Connected Directly to STARCall 34 Calling an Outside Line Connected via a P...

Страница 10: ...r 45 Canceling Call Forwarding 45 Audible Forwarding Indicators 46 Forwarding Conditions in a Hunt Group 46 Message Waiting Indicator 47 Manually Setting the Message Waiting Indicator 47 Automatic Mes...

Страница 11: ...ms 62 Distributing an Audio Program to All But Excluded Rooms 63 Adding Rooms to Audio Program Distribution in Progress 63 Removing Rooms from Audio Program Distribution in Progress 64 Canceling Audio...

Страница 12: ...g a Normal Call In to Emergency 73 Canceling a Call In 74 Call Confirmation 74 Message Waiting 74 Privacy Indication 74 SECTION A 700 CODES QUICK REFERENCE SECTION B PROGRAMMABLE FUNCTION KEYS REFEREN...

Страница 13: ...trative Telephone ATEL 9 Figure 2 Model 7A1111 Standard Telephone STEL 20 TABLES Table 1 Programmable Tone Types 53 STARCall is a registered trademark and STARCall Plus StarCall Fusion and StarCare ar...

Страница 14: ...viii SCR Telephone Operation Manual Notes...

Страница 15: ...ke advantage of the Dukane Model 110 3889 Network Interface Card NIC which can network together up to 16 systems using one NIC per system One system is configured as the primary all others as secondar...

Страница 16: ...from Dukane Communi cation Systems Warrenville Illinois Some of these documents are also available through our web site to registered Dukane distributors at www dukane com csd and go to For Distribut...

Страница 17: ...Priority Event Tone 9 Audio Program Distribution 5 All Call and Zone Page A higher priority function is never interrupted by a lower priority function Interrupted functions are automatically restored...

Страница 18: ...affect outside telephone line access are explained below Class of Service Class of Service is a group of attributes that control the operation of each extension in the System It governs such things a...

Страница 19: ...x of that extension if the caller so wishes or another extension can be called DIL Direct Inward Line Extension When a call from an outside telephone line is routed to a DIL Direct Inward Line exten s...

Страница 20: ...ve emergency priority speaker station call ins Normal Ring Access Extension can receive normal priority speaker station call ins Telephone Ring Access Extension can receive calls from other extensions...

Страница 21: ...720 These numbers can also be used to access an outbound line and dial an outside telephone number For example 02 could dial 91234567 in which the 9 would seize an outside line and dial the telephone...

Страница 22: ...8 SCR Telephone Operation Manual Notes...

Страница 23: ...t programmable general purpose and four programmable special function keys Two way intercom communication to a room speaker can be conducted privately through the handset using a voice activated switc...

Страница 24: ...ll in queue appear on the display When an emergency priority call in is received the display flashes and a distinc tive tone sounds When a call from an STEL or CTEL is received Call from X appears X i...

Страница 25: ...o program See Setting the ATEL Background Music on page 18 Manually Answering a Call In Auto Answer Disabled page 28 and Monitoring Audio Program Sources page 65 for additional information Volume The...

Страница 26: ...rent state of the ATEL Programmable Dedicated Function Keys The dedicated function keys provide easy one button access to common System functions They are programmed at the factory to the default sett...

Страница 27: ...t can be modified by turning over the sheet While settings can be changed at any time this manual assumes that these default settings have not been changed If they have the keys will operate different...

Страница 28: ...e press or the function key programmed as NEXT to scroll forward through the call in waiting queue Press or the function key pro grammed as PREVIOUS to scroll backward When the desired calling room nu...

Страница 29: ...want to verify The key s function appears on the ATEL display and the feedback tone sounds 3 Press MENU for 1 1 2 seconds to exit the Local Diagnostic Programming Mode Programming the Dedicated Functi...

Страница 30: ...F1 through F8 Function Keys The F1 through F8 function keys can be reprogrammed to dial a different sequence Operation of these function keys will differ from what is described in this manual if the d...

Страница 31: ...2 seconds to exit the Local Diagnostic Programming Mode Adjusting the Ringer Type and Volume 1 Press MENU for 1 1 2 seconds to enter the Local Diagnostic Programming Mode 2 Press the VOL up and down...

Страница 32: ...source is selected as described under Selecting a Source for Mu sic on Hold and ATEL Background Music on page and is the same as the System wide music on hold source Background music continues to be...

Страница 33: ...evant to STELs CTELs and DTMF tele phones Information that pertains to all three will be referred to as the phone Notes The phone operations described in this section require the optional Model 437 00...

Страница 34: ...n Manual STEL Description and Features 1 2 3 4 5 6 7 8 9 0 TONE OPER TUV JKL MNO WX YZ PQ RS GHI ABC DEF MEM DIAL FLASH REDIAL STORE C B A 9 8 7 6 5 4 3 2 1 AREA CODE PHONE NUMBER Figure 2 Model 7A111...

Страница 35: ...the call in is answered the response is routed to the speaker associated with the calling telephone Note A speaker with the same architectural number as the telephone must exist in the System for the...

Страница 36: ...ou may speak while listening 4 Hang up the handset to end the call Off Hook Intercom Option A System telephone port can be programmed to initiate a direct telephone call to a particular remote speaker...

Страница 37: ...m extensions or outside lines 1 Lift handset 2 After hearing connection tone speak into handset 3 Hang up the handset to end the page Error Codes If there are no ATELs in the system error codes are di...

Страница 38: ...24 SCR Telephone Operation Manual Notes...

Страница 39: ...ne push to talk conversation STEL DTMF telephone or CTEL Lift the handset 2 ATEL Press and release then dial the extension number STEL DTMF telephone or CTEL Same as ATEL 3 ATEL ONLY The display shows...

Страница 40: ...s a normal call priority 5 call in switch 2 is programmed as emergency 2 priority 2 and call in switch 3 is programmed as call can cel priority 7 When a call in switch assigned a priority from 1 to 6...

Страница 41: ...For both manually and automati cally answering call ins the extension must have the intercom access class of service attribute enabled If more than one call is in the queue the calls are automaticall...

Страница 42: ...omatically triggers the talk mode to the calling room STEL DTMF telephone or CTEL Speak clearly into the handset 4 ATEL Stop speaking into the handset or release the TALK key and listen for the reply...

Страница 43: ...Stop speaking into the handset or release the TALK key to listen for the reply from the calling room STEL DTMF telephone or CTEL Stop speaking to listen for the reply from the calling room 5 ATEL ONL...

Страница 44: ...with a speaker when both have the same extension number Notes Transferring from speaker to an associated ATEL is a standard option Transferring from speaker to STEL DTMF telephone or CTEL requires th...

Страница 45: ...dard DTMF telephones have a three four or five alphanumeric dial number that can be either a room number or an extension number The terms room number and extension number are used interchangeably thro...

Страница 46: ...EL After hearing the called party answer speak normally into the handset 4 ATEL ONLY If you are using the speaker phone function stop speaking to listen for a reply from the other extension 5 ATEL ONL...

Страница 47: ...Telephone Extension A PBX KSU extension is a phone connected to a phone switch Calling a PBX KSU tele phone extension requires the optional Model 437 00127 Call Management Feature Package 1 This func...

Страница 48: ...mes from the central office directly into a build ing These lines can be accessed either directly from the STARCall system through a COC Central Office Card within the system or via a PBX system conne...

Страница 49: ...the called party answers speak normally into the handset 7 ATEL ONLY Stop speaking to listen for a reply 9 ATEL ONLY Pressing the MUTE function F6 factory default will alternately mute and unmute bot...

Страница 50: ...Pressing the MUTE function F6 factory default will alternately mute and unmute both the transmitter and receiver in handset operation or mute and unmute the panel microphone in speaker microphone ope...

Страница 51: ...rom hold dial the pickup code of the PBX following the outside line equipment manufacturer s instructions Transferring an Outside Call Connected via a PBX to Another Outside Extension 1 ATEL Press and...

Страница 52: ...ne or CTEL Lift the handset 2 ATEL To pick up a telephone call by group dial 761 followed by the group number 01 32 and the key Note Call groups are defined during System programming using RAPID or MD...

Страница 53: ...nother function e g call another extension 3 If the call on hold is not retrieved by another party or the party which placed the call on hold within a programmed time the call rings back to the extens...

Страница 54: ...an outside line is selected under various conditions Line State Results Idle Telephone receives dial tone and line can be used for outbound dialing Ringing Outside line is connected to the telephone a...

Страница 55: ...ing extension is busy when the recall timer expires the call state is maintained until the call is picked up by another extension or the originating ex tension is idle Call Park Timeout The call park...

Страница 56: ...elephone or CTEL Press and release the hookswitch or press and release FLASH if present 2 Listen for the dial tone then dial the extension to which you want the call transferred 3 Hang up the handset...

Страница 57: ...sent 2 Dial the third extension or trunk when you hear the dial tone 3 ATEL When the third party answers press and release the function key programmed as FLASH default is F7 CONFERENCE or press and re...

Страница 58: ...led The destination extension is in a hunt group that has extension s which are al ready forwarded The System maximum of 32 extensions is already forwarded Forwarding a Call 1 ATEL Lift the handset or...

Страница 59: ...is busy 3 forward when there is no answer 4 forward when this phone is busy and when there is no answer 4 Dial the extension from which calls are to be forwarded to this extension then press An interr...

Страница 60: ...arded from another extension system software v 5 00 or newer If an extension is part of a hunt group that is a destination for forwarded calls the normal dial tone is heard since this extension may no...

Страница 61: ...DTMF telephone or CTEL Same as ATEL 3 ATEL To deactivate the message waiting indicator in a room dial 7600 followed by the room number and the key Note After the message is received the indicator must...

Страница 62: ...act your system administrator for details Emergency Paging All Rooms and Zones To make an emergency page to all rooms and zones follow the steps below If your Sys tem has been networked to other Syste...

Страница 63: ...through 9 must be preceded by a 0 entered as 01 through 09 In networked Systems only speakers assigned to zones 17 through 32 can receive selective emergency pages from other Systems in a network Spea...

Страница 64: ...akers assigned to zones 1 through 16 CANNOT receive exclusionary pages from other Systems in a net work All 32 zones in a local System can receive exclusionary emergency pages originating in their own...

Страница 65: ...TEL DTMF telephone and CTEL Lift the handset 2 ATEL Press PAGE then press or dial 72 STEL DTMF telephone and CTEL Dial 72 Notes A double tone burst after pressing indicates restricted access to this f...

Страница 66: ...through 16 CANNOT receive any pages from other Systems in a network All 32 zones in a local System receive pages originating in their own system A double tone burst after pressing indicates restricted...

Страница 67: ...nes 1 through 16 CANNOT receive any pages from other Systems in a network All 32 zones in a local System receive pages originating in their own system A double tone burst after pressing indicates rest...

Страница 68: ...nnouncement STEL DTMF telephone and CTEL Speak clearly into the handset to make a page announcement 5 ATEL ONLY If muting is also desired while using the microphone press TALK to change from hands fre...

Страница 69: ...Hang up the handset or press SPKR PHONE to end the page STEL DTMF telephone and CTEL Hang up the handset to end the page Distributing Tones The ATEL can be used to manually distribute tones to selecte...

Страница 70: ...ution page 59 or until the tone duration expires STEL DTMF telephone or CTEL Same as ATEL 5 ATEL Hang up the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset 56 SCR Telephon...

Страница 71: ...sing indicates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The selected tone...

Страница 72: ...ne to selected rooms follow the steps below Even if your System is net worked you can only distribute tones in your own System 1 ATEL Lift the handset or press SPKR PHONE STEL DTMF telephone or CTEL L...

Страница 73: ...feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The selected tone sounds until you cancel it see Canceling...

Страница 74: ...pressing indicates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The audio prog...

Страница 75: ...But Excluded Zones To distribute an audio program to all zones excluding those selected follow the steps below Even if your System is networked you can only distribute audio programs in your own Syste...

Страница 76: ...GRAM then press 3 or dial 733 STEL DTMF telephone or CTEL Dial 733 3 ATEL Select the audio program source 01 or 02 then enter the room numbers and press STEL DTMF telephone or CTEL Same as ATEL Notes...

Страница 77: ...icates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The audio program continue...

Страница 78: ...from an audio program currently being distributed follow the steps below Even if your System is networked you can only distribute audio programs in your own System 1 ATEL Lift the handset or press SPK...

Страница 79: ...p the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset Monitoring Audio Program Sources To monitor an audio program from a System phone follow the steps below 1 ATEL Lift th...

Страница 80: ...no source 01 source 1 02 source 2 STEL DTMF telephone or CTEL Same as ATEL 4 ATEL Hang up the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset Temporarily Excluding Rooms T...

Страница 81: ...TMF telephone or CTEL Same as ATEL Note If you are only restoring the speaker associated with the phone you are calling from do not enter a room number 3 ATEL Hang up the handset or press SPKR PHONE S...

Страница 82: ...1 for p m and press STEL DTMF telephone or CTEL Same as ATEL Note A double tone burst after pressing indicates restricted access to this feature You must enter a four digit password after the tone to...

Страница 83: ...be configured with up to 16 time event schedules that determine what time tone events occur These schedules are programmable and can be changed through System programming Contact your system administ...

Страница 84: ...or CTEL Hang up the handset Controlling OCC System Outputs This feature lets you control OCC System outputs connected to external devices such as lights bells or door locks Output assignments are pro...

Страница 85: ...r selection 0 for night mode off After the next midnight the System returns to its original night mode start time programming For example if the night mode normally begins at 9 00 p m and you cancel i...

Страница 86: ...72 SCR Telephone Operation Manual Notes...

Страница 87: ...ow Priority LP 7 Cancel Placing a Call In Placing a Normal Call In Press and release the CALL button on a non emergency priority call in switch Placing an Emergency Call In Press and release the CALL...

Страница 88: ...ssurance LED on the speaker station can be used as a message waiting indicator This requires the Model 437 00127 Call Management Feature Package 1 The message waiting flash pattern three rapid flashes...

Страница 89: ...72 PAGE Zone Page Including Zones 721 zone nos PAGE 1 zone nos Zone Page Excluding Zones 722 zone nos PAGE 2 zone nos Room Page Including Rooms 723 room nos PAGE 3 room nos Room Page Excluding Rooms 7...

Страница 90: ...745 Call In for Associated Speaker 743 switch no See ATEL at right for switch definitions 743 switch no see below 1 call in switch 1 default normal 2 call in switch 2 default emergency 3 call in switc...

Страница 91: ...te Temporary room exclusion prevents a room from receiving all audio events except emergency pages audio programs and tone activities for the remainder of the day Normal settings are restored at midni...

Страница 92: ...ntary one second 3 cycle one second on one second off continuous 4 toggle switch states Clear Error Codes 753 password 753 password Notes Zone numbers 1 or more zones 01 32 Room numbers 1 or more room...

Страница 93: ...ecord any changes to the default function key settings in the table below for future reference Appendix Programmable Function Keys Reference 79 Appendix KEY NAME NEW FUNCTION SPEED DIAL NUMBER F1 F2 F...

Страница 94: ...80 Appendix Programmable Function Keys Reference Notes...

Страница 95: ...75A BTC E Models 110 3823 and 110 3823A ICC Models 110 3824 110 3824A and 110 3824B OCC Models 110 3889 and 110 3889A NIC Models 110 3851 and 110 3851A main and secondary nodes Models 110 3852 and 110...

Страница 96: ...82 Appendix Software Versions Notes...

Страница 97: ......

Страница 98: ...DUKANE COMMUNICATION SYSTEMS A DIVISION OF EST INC 27545 Diehl Rd Suite 200 Warrenville IL 60555 1999 2004 Printed in USA All specifications subject to change without notice...

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