Section 7 – Contacting Dukane
Page 49
Dukane Manual Part No. 403-591-01
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• Model number, line voltage and serial number
• Fault/error indicators from the Status LED and/or
iQ Commander .
• Software version (Displayed in the “MAIN” tab in
iQ Commander .
• Problem description and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Mailing Address
:
Dukane
2900
Dukane
Drive
St. Charles, IL 60174 USA
Phone:
(630) 797–4900
E-mail:
Fax:
Main
(630) 797–4949
Service & Parts
(630) 584–0796
Website
The website has information about our products, processes,
solutions, and technical data. Downloads are available for
many kinds of literature.
This is the address for the main website:
Local Contact
You can locate your local representative at
:
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