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109

QM00193 - 2

9. Troubleshooting

Phenomenon: Web(Projector Web Control) is not displayed correctly.

Item to be checked

Solutions

Is the correct URL entered in

Web browser?

Enter the IP address of the projector in Web

browser.

Is JavaScript

enabled?

Enable JavaScript

How to set is different depending on the Web

browser. Refer to Help of Web browser, etc. for

details.

Is recommended Web browser

used?

Recommended Web browsers are Internet

Explorer

11 and Microsoft

Edge.

Projector Web Control may not displayed

correctly except in recommended browser.

Is the cache of the screen

displayed earlier remaining?

Clear the cache.

How to set is different depending on the Web

browser. Refer to Help of Web browser, etc. for

details.

Is Cookie in your browser

disabled?

When Cookie is disabled, the mobile screen

cannot be displayed.

Enable Cookie setting of your browser.

Phenomenon: Crestron e-Control

is not displayed.

Item to be checked

Solutions

Has Adobe

Flash

Player been

installed?

Adobe

Flash

Player is required to display

Crestron e-Control

Install Adobe

Flash

Player.

Is Web browser that does not

support Adobe

Flash

Player

used?

Use a Web browser that supports Adobe

Flash

Player.

Are Crestron e-Control

settings

on Network Settings - Other

Setup screen of the Projector

Web Control disabled?

Enable Crestron e-Control

settings on

Network Settings - Other Setup screen of the

Projector Web Control.

Is Crestron in Projector Web

Control - Network Settings -

Common Setup set to OFF?

Set Crestron in Projector Web Control -

Network Settings - Common Setup to ON.

Содержание 8951WSS

Страница 1: ...copy of all or any part of this document is not permitted without express written consent NOTE 9 Web Control allows you to monitor and control the projector through a network from a computer smartpho...

Страница 2: ...ireless LAN 13 2 1 1 Connection in Simple Access Point Mode 15 2 1 2 Connection in Infrastructure Mode 16 2 2 Connection via wired LAN 18 2 3 Applications 20 2 4 NETWORK Menu 21 3 Web Control 35 3 1 P...

Страница 3: ...ndow 70 3 2 2 Tools window 72 3 2 3 Info window 74 3 2 4 Help Desk window 75 3 2 5 Emergency Alert 76 4 Network Presentation 77 4 1 Outline 77 4 2 Display Mode 78 4 2 1 Single PC mode 78 4 2 2 Multi P...

Страница 4: ...er Functions 89 8 1 Email Alerts 89 8 2 Projector Management using SNMP 92 8 3 Event Scheduling 94 8 4 Command Control via the Network 98 8 5 Crestron Connected 103 9 Troubleshooting 104 10 Warranty a...

Страница 5: ...Web Control Although the projector has security functions they do not always guarantee prevention of the risks mentioned above You do not need a radio license to use the adapter but you should be awa...

Страница 6: ...Connecting the projector and the computer via the network remote control and status monitoring of the projector can be performed by Web browser Two types of interface Projector Web Control and Crestro...

Страница 7: ...ages and audio data that are transmitted through the network To use Network Presentation an exclusive application LiveViewer is required The following application is required to use Network Presentati...

Страница 8: ...an display still images transferred via the network It is possible to allocate up to 4 image les MY IMAGE transmission requires an exclusive application for your computer Use the application to transf...

Страница 9: ...2 1 4 Messenger Function 1 Network Function The projector can display text data transferred using the network on the screen Up to 12 text data can be stored Transfer text data Display text data ex 1...

Страница 10: ...aking use of the NETWORK BRIDGE function a computer connected to the projector via wireless or wired LAN is able to control an external device via RS 232C communication using the projector as a networ...

Страница 11: ...ailure or warning status from the computer on the network The SNMP management software will be required on the computer to use this function 92 1 6 2 Projector Management using SNMP The scheduling fun...

Страница 12: ...TX 10BASE T Port RJ 45 The network function is not available when STANDBY MODE is set to NETWORK WOL or SAVING and the projector is in standby mode Connect the projector to the network after setting S...

Страница 13: ...s to computers directly This projector can assign IP addresses to up to 10 devices Infrastructure is one of the wireless LAN communication methods with having an access point to communicate If communi...

Страница 14: ...LAN initial settings for the projector are as follows Mode Simple Access Point IP address 192 168 10 1 Subnet Mask 255 255 255 0 SSID SimpleAccessPoint SSID Broadcast ON Encryption OFF Wireless Freq...

Страница 15: ...Y then press the ENTER button to re ect the settings As for the procedure of setting network and wireless connection for the computer refer to the manual of the computer or wireless LAN device Up to 1...

Страница 16: ...el of the projector The MENU you last used will appear Use the cursor button to select the following EASY MENU ADVANCED MENU NETWORK NETWORK SETUP WIRELESS SETUP 3 Set the following items in WIRELESS...

Страница 17: ...mitted IP ADDRESS SUBNET MASK and DEFAULT GATEWAY should be set in advance when DHCP is set to OFF When DNS SERVER at DHCP OFF is set to other than 0 0 0 0 this projector uses user setting at DHCP OFF...

Страница 18: ...LAN cable CAT 5e or higher 2 Press the MENU button on the remote control or the control panel of the projector The MENU you last used will appear Use the cursor button to select the following EASY MEN...

Страница 19: ...ss Setting manually The Network address portion of the IP address setting on your computer must be the same as the setting on the projector Also the entire IP address on the computer must not overlap...

Страница 20: ...tion software consult our website for the details and downloads of Projector Quick Connection System Requirements for Applications Application Hardware and Software LiveViewer Refer to the manual of t...

Страница 21: ...e network If you do not use SNTP then you must set the DATE AND TIME during the initial installation OPTION menu in the Operating Guide The network function is not available when STANDBY MODE is set t...

Страница 22: ...mation of the projector WIRELESS INFORMATION WIRED INFORMATION OTHER INFORMATION WIRELESS NETWORK Switches ON OFF of wireless network function continued on next page IP ADDRESS SUBNET MASK and DEFAULT...

Страница 23: ...to connect from the list 1 SSID on available wireless network is displayed after selecting SSID SCAN LIST and press the button continued on next page Con gured values are not saved if Menu disappears...

Страница 24: ...network is encrypted The intensity of radio wave 2 Select SSID that you want to connect and press the or ENTER button The display to enter the encryption key appears if SSID is encrypted Enter the ch...

Страница 25: ...established correctly Connection failed Encryption Lock enabled The icon indicating the connection status is displayed in SSID SCAN LIST when the connection is complete continued on next page Encrypti...

Страница 26: ...ork communication system Select according to the settings of your computer SIMPLE ACCESS POINT INFRASTRUCTURE The setting changed before switching MODE without selecting APPLY is cancelled When switch...

Страница 27: ...Access Point Mode 15 MODE INFRASTRUCTURE Con gures the IP address when DHCP is OFF SUBNET MASK MODE SIMPLE ACCESS POINT This setting is xed to 255 255 255 0 MODE INFRASTRUCTURE Con gures the subnet ma...

Страница 28: ...to be used WPA2 PSK AES WPA2 PSK TKIP OFF WPA PSK AES WEP 64bit WEP 128bit WPA PSK TKIP WEP 64bit and WEP 128bit are available only in INFRASTRUCTURE mode It is required to enter the encryption key wh...

Страница 29: ...NETWORK SETUP SNTP SETUP SNTP SERVER When you get the time via the network specify SNTP server with IP address or domain name Up to 255 characters can be entered for domain name They are entered by us...

Страница 30: ...the cursor to DELETE or CLEAR ALL on screen and press the ENTER or button 1 character or all characters will be erased Up to 64 characters can be input for the PROJECTOR NAME 3 To change an already in...

Страница 31: ...the or ENTER button to display the image The item without stored image cannot be selected Each image name is displayed in 16 characters or less To switch the image displayed Use the buttons To return...

Страница 32: ...ON is selected controlling and managing the projector can be performed by using the controllers of Crestron connected to the same network For the details of Crestron Connected visit the following web...

Страница 33: ...message is displayed indicating the result MULTI PC MODE If you set one or more computers to the Multi PC mode and send their images to the projector you can select the display mode on the projector f...

Страница 34: ...n The display mode is changed The Presenter mode setting of the selected computer becomes valid when the display mode is changed to Single PC mode Also the Presenter mode setting becomes invalid when...

Страница 35: ...yed by old versions of the browser Please use the latest version Web browsers other than recommended ones may not work If JavaScript is disabled in your web browser con guration you must enable JavaSc...

Страница 36: ...ol is created using Flash You need to install Adobe Flash Player on your computer to use Crestron e Control Crestron e Control is not displayed in a web browser that does not support Flash In any of t...

Страница 37: ...t URL is input and the projector and your computer are connected to the same network correctly the selection window will be displayed Do not control the projector with the projector s menu or remote c...

Страница 38: ...in with your user name and password Below are the factory default settings for user name and password User name Administrator Password blank Enter your user name and password and then click the OK If...

Страница 39: ...on the item in the Main menu The Main menu can be closed by clicking the Close button or outer area of the Main menu Reload Updates the screen Option Opens or closes the Option menu The computer scree...

Страница 40: ...40 QM00193 2 3 1 2 Network Information Displays the network setting information of the projector 3 Web Control 3 1 Projector Web Control continued...

Страница 41: ...Network Restart button after clicking the Apply button to re ect the settings of the projector If you connect the projector to an existing network consult a network administrator before setting server...

Страница 42: ...on can control the projector from the controllers of Crestron device connected to the same network Extron 5 Switches ON OFF of Extron function When ON is selected the projector can be detected and con...

Страница 43: ...estart button after clicking the Apply button to re ect the settings of the projector Item Description Mode Switches wireless connection mode Encryption Lock Switches ON OFF of Encryption Lock When En...

Страница 44: ...equency bandwidth for the wireless connection If you want to get a higher link speed change this to 40MHz or 80MHz Channel Selects the wireless channel The selectable channels are different depending...

Страница 45: ...phrase 2 Inputs WPA Passphrase 1 The text length can be up to 32 alphanumeric characters and symbols Only symbols _ and space can be used 2 The text length can be 8 to 63 alphanumeric characters and s...

Страница 46: ...ired LAN settings When changing the settings click the Network Restart button after clicking the Apply button to re ect the settings of the projector Item Description 3 RQ JXUDWLRQ Con gures network s...

Страница 47: ...tup Con gures other network settings When changing the settings click the Apply button to re ect the settings of the projector Item Description Crestron e Control 1 Con gures Enable Disable of Crestro...

Страница 48: ...ings Con gures the network communication port 3 Web Control 3 1 Projector Web Control continued When changing the settings click the Network Restart button after clicking the Apply button to re ect th...

Страница 49: ...tatus noti cation of PJLinkTM This item can be set not only by IP address but also by domain name Trap Address 1 Con gures the destination of the SNMP trap This item can be set not only by IP address...

Страница 50: ...he SMTP server or POP server Password 1 Enter the same password of the SMTP server or POP server 1 The text length can be up to 63 alphanumeric characters and symbols Only symbols _ and space can be u...

Страница 51: ...Enable Send Mail setting before clicking the Send Test Mail If you connect the projector to an existing network consult a network administrator before setting server addresses To use a domain name to...

Страница 52: ...the Enable check box to enable SNMP Trap alerts Send Mail Click the Enable check box to enable email alerts Mail Subject 3 Con gures the subject line of the email to be sent Mail Text 4 Con gures the...

Страница 53: ...etting the speci c date enter the date month day Click the Apply button to save the settings in the projector Con rm the event information registered in each program on the screen Be sure to set the d...

Страница 54: ...Click the Back button to go back to the Schedule Management screen 3 Web Control 3 1 Projector Web Control Schedule Settings continued 3 1 7 2 Program List Displays the event information registered in...

Страница 55: ...wing events automatically by using the schedule function 3 Web Control 3 1 Projector Web Control Schedule Settings continued 3 1 7 3 Program Edit Edits the program Item Description Power Con gures pow...

Страница 56: ...y the program Click the Edit button to edit the event of copied program after copying the program Click the Back button to go back to the Schedule Management screen 3 Web Control 3 1 Projector Web Con...

Страница 57: ...changing the settings click the Network Restart button after clicking the Apply button to re ect the settings of the projector Item Description Current Date Con gures the current date Current Time Co...

Страница 58: ...t Con gures the date and time daylight saving time begins Month Con gures the month daylight saving time begins Week Con gures the week of the month daylight saving time begins Day Con gures the day o...

Страница 59: ...ntinued 3 1 9 1 User Account When changing the settings click the Network Restart button after clicking the Apply button to re ect the settings of the projector Item Description User Name Con gures th...

Страница 60: ...art button after clicking the Apply button to re ect the settings of the projector Item Description Password Con gures the password Re enter Password Re enter the above password for veri cation This p...

Страница 61: ...Network Presentation 3 1 9 3 Network Presentation When changing the settings click the Network Restart button after clicking the Apply button to re ect the settings of the projector Item Description...

Страница 62: ...ttings continued Con gures the community name to use SNMP 3 1 9 4 SNMP When changing the settings click the Network Restart button after clicking the Apply button to re ect the settings of the project...

Страница 63: ...e settings are changed in the menu or by the remote control while changing the settings on this screen the display and the actual setting may not match In that case click the Reload button to refresh...

Страница 64: ...n a button is not supported on this screen The button should be clicked repeatedly to operate continuously When clicking the button quickly and repeatedly some commands may not be sent correctly Click...

Страница 65: ...65 QM00193 2 3 1 12 Projector Status Displays the information of each status 3 Web Control 3 1 Projector Web Control continued Displayed information varies depending on the model...

Страница 66: ...o Display example of the connection succeeded Display example of the connection failed Con rm information of the target IP address with network administrator Connection test may result in an error eve...

Страница 67: ...twork setting as before it restarts the Network Information screen is automatically displayed after having restarted The following screen is displayed if the projector cannot connect to the network du...

Страница 68: ...ed the password After entering the preset password the dialog disappears and the Main window will be displayed As shown below you can open a window by clicking the corresponding tab at the top right o...

Страница 69: ...d enable Crestron e Control then close the web browser Next restart the web browser followed by entering the projector s IP address Only English is supported on Crestron e Control If the connection is...

Страница 70: ...on off Vol Vol Adjusts the volume setting Mute Turns Mute on off 2 Sources List You can click a button to switch the input channel The cursor will move according to the currently selected input port B...

Страница 71: ...nify Controls the magni cation setting using the buttons Use the buttons to move to the area you want to magnify Auto Performs the automatic adjustment Blank Turns the BLANK screen on off 4 Click the...

Страница 72: ...ngs click the Send button 2 Projector Con gures the network settings of the projector Item Description Projector Name Con gures the name of the projector The length of the Projector Name can be up to...

Страница 73: ...he checkbox Item Description New Password Con gures the password You can specify a password up to 26 alphanumeric characters The usable symbols are space and the following _ RQ UP Reenter the above pa...

Страница 74: ...ys the resolution and vertical frequency of the signal input selected on the projector Light Source Hours Displays the usage time for the light source Assigned To Displays the user name for the projec...

Страница 75: ...trol 3 2 Crestron e Control continued 3 2 4 Help Desk window Sends receives messages to from the administrator for Crestron RoomView Express and Fusion RV Button Description Send Sends a message Check...

Страница 76: ...the details of Emergency Alert refer to the manual of Crestron RoomView Express or Fusion RV The alert message from Crestron RoomView and Fusion RV is displayed on the screen of the projector in the w...

Страница 77: ...ons and conduct conferences To use Network Presentation an exclusive application LiveViewer is required 20 For details of Network Presentation and instructions to install the LiveViewer refer to the m...

Страница 78: ...e In the Single PC mode the projector can be occupied by one computer and can block access from any other computers if Presenter Mode is set to ON in LiveViewer While making your presentation you don...

Страница 79: ...tor Control Mode This function is for Windows users only This function is for Windows users only One computer can be assigned as Moderator Host to control all other computers Clients or the switchers...

Страница 80: ...tion The port numbers used for LiveViewer are shown below 4 5 Port Number Port No Protocol 5500 TCP 5900 TCP 5901 TCP 9720 TCP When other application uses the ports above LiveViewer and Projector Quic...

Страница 81: ...tor refer to the manual for the application To display the transferred image select the MY IMAGE item in the NETWORK menu For more information please see the description of the MY IMAGE item of the NE...

Страница 82: ...he screen in two ways One is to display the text transferred from the computer on real time and the other is to choose the text data stored in the projector and display it It is possible to store up t...

Страница 83: ...jector refer to the manual for the application 6 Messenger Function There are 3 types of message display style The following is the description of each type 6 2 Display Style 1 Scroll The message scro...

Страница 84: ...rn the displaying messenger text on off OPTION menu in the Operating Guide The text le also can be displayed by using schedule function via the web browser 94 If data is transferred via wireless and w...

Страница 85: ...pter to the WIRELESS port 2 Connect the projector s CONTROL port and the device s RS 232C port with an RS 232C cable for RS 232C communication Before connecting the devices read the manuals for the de...

Страница 86: ...48 3 Using the TRANSMISSION METHOD menu set up the proper method for the CONTROL port according to your use Using the COMMUNICATION menu set up the communication Remember that an unsuitable setup coul...

Страница 87: ...e response data from an external device or the response limit time is past the projector can receive the data from the computer That means that the projector controls transmitting and receiving the da...

Страница 88: ...ls the synchronization of receptions and transmissions the external device may not be controlled properly depending on the status of data processing of the projector NOTE NOTE 7 4 2 FULL DUPLEX This m...

Страница 89: ...he cooling fan is not operating Light Source Error The light source does not light and there is a possibility that interior portion has become heated Temp Error There is a possibility that the interio...

Страница 90: ...ssage is displayed on the projector screen An email will be sent when the usage time of the lter exceeds the set time limit No noti cation email will be sent if the FILTER MESSAGE is set to OFF SETUP...

Страница 91: ...ail will be delivered to the speci ed addresses Subject line Test Mail Projector name Text Send Test Mail Date Testing date Time Testing time IP Address Projector IP address MAC Address Projector MAC...

Страница 92: ...formation It has character string set in sysContact SNMP in Projector Web Control Network Settings Common Setup Enhanced MIB You can get con guration information by using Enhanced MIB for projectors E...

Страница 93: ...tor Web Control 2 Click the SNMP and set the community name on the displayed screen Alert Settings 52 Con gure the settings for Trap transmission of Failures Warnings 1 Select Alert Settings on main m...

Страница 94: ...ate and time e g Speci c date No 1 has priority over Speci c date No 2 and so on The power on event has the lowest priority among all the events set at the same time Be sure to set the date and time b...

Страница 95: ...ime to execute the events are to be registered in the program No events are registered in program 1 16 with factory default settings Set the program following the steps below In the case that the prog...

Страница 96: ...n the event information registered in each program number can be con rmed The procedure to assign the program set in the step 1 5 to the schedule is described in the following 6 Click the checkbox of...

Страница 97: ...Copy button Click the Copy to button after selecting the program to which you want to copy in dropdown list The same program as the currently selected one cannot be speci ed as the program to which yo...

Страница 98: ...e selection window 2 Enter your user name and password and then click the OK 3 Click the Port Settings on the main menu 4 Click the Enable check box to open Network Control Port1 Port 23 to use TCP 23...

Страница 99: ...ee NOTE 9 Click the Apply button to save the settings NOTE 8 Other Functions The Password will be the same for Network Control Port1 Port 23 Network Control Port2 Port 9715 PJLink Port Port 4352 My Im...

Страница 100: ...bytes 1 byte 1 byte Reply Error code 0x1F 0x04 0x00 Reply in the event of an authentication error Header 0x02 Fixed Data length RS 232C commands byte length 0x0D Fixed RS 232C command RS 232C command...

Страница 101: ...n ID 0x1F 2 bytes 1 byte Reply Authentication Error code Connection ID 0x1F 0x04 0x00 1 byte 8 Other Functions 8 4 Command Control via the Network continued Reply Data format The connection ID the dat...

Страница 102: ...Password is set to password and the random 8 bytes are a572f60c Authentication 1 Connect the projector 2 Receive the random 8 bytes a572f60c from the projector 3 Bind the random 8 bytes a572f60c and t...

Страница 103: ...nterfaces can be used to manage the entire facility 1 Crestron Fusion RV Crestron RoomView Express Crestron RoomView Server Edition Fusion RV RoomView Express and RoomView Server Edition are software...

Страница 104: ...WIRED INFORMATION menu Contact your dealer when MAC address on the label put on the projector does not match MAC address displayed in the NETWORK INFORMATION WIRED INFORMATION menu Are the network set...

Страница 105: ...he network settings such as IP address set correctly Check the network settings in the NETWORK INFORMATION WIRELESS INFORMATION menu Consult with your network administrator for details Is the USB wire...

Страница 106: ...above Does the radio frequency match between the device and the projector Con rm the available frequency of the device Change the projector setting to available frequency It may be better by changing...

Страница 107: ...to OFF Set WIRELESS NETWORK to ON Is the wireless adapter connected to the projector Insert the wireless adapter to the WIRELESS port of the projector 2 SIMPLE ACCESS POINT Item to be checked Solution...

Страница 108: ...an interfering wireless device Is the same network address set for wireless LAN and wired LAN of the projector The same network address cannot be used for wireless LAN and wired LAN Set different netw...

Страница 109: ...er Refer to Help of Web browser etc for details Is Cookie in your browser disabled When Cookie is disabled the mobile screen cannot be displayed Enable Cookie setting of your browser Phenomenon Crestr...

Страница 110: ...Send Test Mail button on the Mail Settings screen of the Projector Web Control Is only email regarding the speci c Error Warning not sent correctly Check if the speci c Error Warning is set to be sent...

Страница 111: ...Is the message data to be displayed in the schedule function registered When the event of Messenger is set Register the message data to be displayed with the projector by using exclusive application s...

Страница 112: ...t with your network administrator regarding the settings of SNTP server Is the time difference set correctly when getting the time via the network When getting the time via the network the correct tim...

Страница 113: ...ition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Crestron Crestron e Control e Control Crestron Connected Fusion RV Cre...

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Содержание 8951WSS

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Содержание 8951WSS

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