34
Three Phase Emergency Lighting Inverter User’s Manual
#018-7002-00
DSPM will provide this service. This service will be charged to the Customer at DSPM’s standard hourly rates in
effect at the time of the service, and will be subject to an available field engineer.
DSPM will provide all replacement parts for parts that are found defective during emergency service calls. If
Replaced parts are used from any Customer- spare parts kit, DSPM will replace them to the Customer-owned
spare parts kit with no charges to the Customer.
DSPM will include installation of any changes for safety reasons and at DSPM option, install any factory enhancements and
upgrades, and reliability changes or improvements during the preventive maintenance service call. Uninterruptible Power
Systems (UPS) and Emergency Lighting Inverter’s batteries are
NOT
warranted under this plan unless specified. DSPM
will provide the maintenance and testing for the batteries at DSPM’s the hourly rates in effect for DSPM. DSPM unless
specified otherwise, will
NOT
provide Battery replacements but will assist the customer in the replacement of the batteries
through the battery manufacturers warranty.
SF365-n Full Service Contract 24Hr/day 7 Days/week including Holidays
This Full Service Plan is to be purchased while the equipment is still under current warranty coverage, or after approval by
DSPM and a Certification Inspection by DSPM.
This Full Service Plan covers all emergency calls to service the unit and one (1) Preventive Maintenance call
per year. Additional Preventive Maintenance calls can per purchased/added to the plan
This plan covers all replacement parts and labor including travel time and expenses for all emergency calls and
one (1) Preventive maintenance call to service the unit. All service calls will be made Seven (7) days a week
with exception of the DSPM’s designated holidays.
If the Customer requests remedial maintenance or preventive maintenance outside of the contracted coverage,
DSPM will provide this service. This service will be charged to the Customer at DSPM’s standard hourly rates in
effect at the time of the service, and will be subject to an available field engineer.
DSPM will provide all replacement parts for parts that are found defective during emergency service calls. If
Replaced parts are used from any Customer- spare parts kit, DSPM will replace them to the Customer-owned
spare parts kit with no charges to the Customer.
DSPM will include installation of any changes for safety reasons and at DSPM option, install any factory enhancements and
upgrades, and reliability changes or improvements during the preventive maintenance service call. Uninterruptible Power
Systems (UPS) and Emergency Lighting Inverter’s batteries are
NOT
warranted under this plan unless specified. DSPM
will provide the maintenance and testing for the batteries at DSPM’s the hourly rates in effect for DSPM. DSPM unless
specified otherwise, will
NOT
provide Battery replacements but will assist the customer in the replacement of the batteries
through the battery manufacturers warranty.
Plan
Type
COVERAGE
LABOR
PARTS
TRAVEL
EXPANSES
EMERGENCY
CALLS
PREVENTIVE
MAINTENANCE
TOS
8-5 Mon-Fri
X
X
1
X
CI
Service is as per customer request
X
X
SW58
*
8-5 Mon-Fri
X
X
X
X
SW724
*
7 days per week 24 hours per day Except Holidays
X
X
X
X
SW365
*
7 days per week 24 hours per day Including Holidays
X
X
X
X
SF58-n
*
8-5 Mon-Fri
X
X
X
X
X
SF724-n
*
7 days per week 24 hours per day Except Holidays
X
X
X
X
X
SF365-n
*
7 days per week 24 hours per day Including Holidays
X
X
X
X
X
NOTES:
X
Included with Plan Type
X
1
Included If Performed During Warranty Period or With Unit Under a Service Contract. Coverage for parts
must be from other coverage such as an Extended Warranty or Service Contract.
-n
indicates the number of Preventive Maintenance Calls per year
*
Must be purchased during an active original factory warranty, during an active Extended Warranty, during
an active Service Contract, or After a CI with DSPM Management approval.
Multiple Unit discount for more then one unit at a single location only, and startups are all at the same time.
SERVICE AND SUPPORT AT ALL TIMES
Table 2
