32
Three Phase Emergency Lighting Inverter User’s Manual
#018-7002-00
9.2. SERVICE PROGRAM DESCRIPTIONS
TOS
Equipment Turn On Service WITHOUT On Site Warranty
Equipment Turn On Service is for customer that would like to have start-up performed without adding additional coverage to
the of the equipment warranty.
This coverage can be performed as an On-Site Startup Service for any DSPM product.
All parts and labor to repair if
NOT
covered under a current Warranty or Service Plan and will be billed
from DSPM current rates unless covered by a current warranty or service plan.
CI
Certification Inspection Visit
The Certification/Inspection is a service provided to certify equipment capable is placed under a warranty/service plan.
The Certification Inspection is complete when all repairs are completed
The Certification Inspection is billed at DSPM current hourly rates based on time of day and day of week service is per-
formed.
All part needed to complete the repairs are billed from DSPM current list prices.
SW58
Extended On-Site Warranty 8-5 Mon.-Fri.
This Extended Warranty Plan is to be purchased while the equipment is still under current warranty coverage, or after ap-
proval by DSPM and a Certification Inspection by DSPM.
This plan covers all replacement parts and labor including travel time and expenses for all emergency calls to ser-
vice the unit. All service calls will be made between 8:00 a.m. and 5:00 p.m. and will be limited to Monday
through Friday with the exception of the DSPM’s designated holidays.
If the Customer requests remedial maintenance outside of the contracted coverage or preventive maintenance,
DSPM will provide this service. This service will be charged to the Customer at DSPM’s standard hourly rates in
effect at the time of the service, and will be subject to an available field engineer.
DSPM will provide all replacement parts for parts that are found defective during emergency service calls. If
replaced parts are used from any Customer- spare parts kit, DSPM will replace them to the Customer-owned
spare parts kit with no charges to the Customer.
DSPM will include installation of any changes for safety reasons and at DSPM option, install any factory enhancements and
upgrades, and reliability changes or improvements during the emergency service call. Uninterruptible Power Systems (UPS)
and Emergency Lighting Inverter’s batteries are
NOT
warranted under this plan unless specified. DSPM will provide the
maintenance and testing for the batteries at DSPM’s the hourly rates in effect for DSPM. DSPM unless specified otherwise
in contract, will
NOT
provide Battery replacements but will assist the customer in the replacement of the batteries through
the battery manufacturers warranty.
SW724
Extended On-Site Warranty 24Hr/day 7Days/week Except Holidays
This Extended Warranty Plan is to be purchased while the equipment is still under current warranty coverage, or after ap-
proval by DSPM and a Certification Inspection by DSPM.
This plan covers all replacement parts and labor including travel time and expenses for all emergency calls to
service the unit. All service calls will be made Seven (7) days a week exception of the DSPM’s designated
holidays.
If the Customer requests remedial maintenance outside of the contracted coverage or preventive maintenance,
DSPM will provide this service. This service will be charged to the Customer at DSPM’s standard hourly rates in
effect at the time of the service, and will be subject to an available field engineer.
DSPM will provide all replacement parts for parts that are found defective during emergency service calls. If
Replaced parts are used from any Customer- spare parts kit, DSPM will replace them to the Customer-owned
spare parts kit with no charges to the Customer.
DSPM will include installation of any changes for safety reasons and at DSPM option, install any factory enhancements and
upgrades, and reliability changes or improvements during the emergency service call. Uninterruptible Power Systems (UPS)
and Emergency Lighting Inverter’s batteries are
NOT
warranted under this plan unless specified. DSPM will provide the
maintenance and testing for the batteries at DSPM’s the hourly rates in effect for DSPM. DSPM unless specified otherwise,
