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Appendix 4: Limited Warranty
Appendix 4: Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from
the date of purchase, the product shall be free of defects in materials and workmanship under nor-
mal use. During the warranty period, Digital Security Controls shall, at its option, repair or
replace any defective product upon return of the product to its factory, at no charge for labour and
materials. Any replacement and/or repaired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify
Digital Security Controls in writing that there is defect in material or workmanship, such written
notice to be received in all events prior to expiration of the warranty period. There is absolutely no
warranty on software and all software products are sold as a user license under the terms of the
software license agreement included with the product. The Customer assumes all responsibility
for the proper selection, installation, operation and maintenance of any products purchased from
DSC. Custom products are only warranted to the extent that they do not function upon delivery. In
such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the
United States, with the exception that Digital Security Controls shall not be responsible for any
customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of pur-
chase. All authorized distributors and dealers have a warranty program. Anyone returning goods
to Digital Security Controls must first obtain an authorization number. Digital Security Controls
will not accept any shipment whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not
cover:
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damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of Digital Security Controls such as excess-
ive voltage, mechanical shock or water damage;
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damage caused by unauthorized attachment, alterations, modifications or foreign
objects;
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damage caused by peripherals (unless such peripherals were supplied by Digital
Security Controls);
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defects caused by failure to provide a suitable installation environment for the products;
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damage caused by use of the products for purposes other than those for which it was
designed;
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damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application of the
products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by War-
ranty: (i) freight cost to the repair centre; (ii) products which are not identified with DSC's product
label and lot number or serial number; (iii) products disassembled or repaired in such a manner
as to adversely affect performance or prevent adequate inspection or testing to verify any war-
ranty claim. Access cards or tags returned for replacement under warranty will be credited or
replaced at DSC's option. Products not covered by this warranty, or otherwise out of warranty due
to age, misuse, or damage shall be evaluated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is received from the Customer and a Return
Merchandise Authorisation number (RMA) is issued by DSC's Customer Service.
Digital Security Controls’s liability for failure to repair the product under this warranty after a reas-
onable number of attempts will be limited to a replacement of the product, as the exclusive rem-
edy for breach of warranty. Under no circumstances shall Digital Security Controls be liable for
any special, incidental, or consequential damages based upon breach of warranty, breach of con-
tract, negligence, strict liability, or any other legal theory. Such damages include, but are not lim-
ited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of
substitute or replacement equipment, facilities or services, down time, purchaser’s time, the
claims of third parties, including customers, and injury to property. The laws of some jurisdictions
limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction
apply to any claim by or against DSC, the limitations and disclaimers contained here shall be to
the greatest extent permitted by law. Some states do not allow the exclusion or limitation of incid-
ental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties,
whether expressed or implied (including all implied warranties of merchantability or fitness for a
particular purpose) And of all other obligations or liabilities on the part of Digital Security Controls
Digital Security Controls neither assumes responsibility for, nor authorizes any other person pur-
porting to act on its behalf to modify or to change this warranty, nor to assume for it any other war-
ranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the laws of the province of
Ontario, Canada.
Digital Security Controls recommends that the entire system be completely tested on a regular
basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or elec-
trical disruption, it is possible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products which are
returned to its factory according to the following conditions. Anyone returning goods to Digital
Security Controls must first obtain an authorization number. Digital Security Controls will not
accept any shipment whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired and
returned. A set fee which Digital Security Controls has predetermined and which may be revised
from time to time, will be charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be replaced by the
nearest equivalent product available at that time. The current market price of the replacement
product will be charged for each replacement unit.
WARNING: Installer please read carefully
Note to Installers
The warnings on this page contain vital information. As the only individual in contact with system
users, it is the installer’s responsibility to bring each item in this warning to the attention of all
users of this system.
System Failures
This system has been carefully designed to be as effective as possible. There are circumstances,
however, involving fire, burglary, or other types of emergencies where it may not provide pro-
tection. Any alarm system of any type may be compromised deliberately or may fail to operate as
expected for a variety of reasons. Some, but not all, of the reasons may be:
Access by Intruders
Intruders may enter through an unprotected access point, circumvent a sensing device, evade
detection by moving through an area of insufficient coverage, disconnect a warning device, or inter-
fere with or prevent the proper operation of the system.
Component Failure
Although every effort has been made to make this system as reliable as possible, the system may
fail to function as intended due to the failure of a component.
Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which could include metal objects
placed on or near the radio path or deliberate jamming or other inadvertent radio signal inter-
ference.
Criminal Knowledge
This system contains security features which were known to be effective at the time of man-
ufacture. It is possible for persons with criminal intent to develop techniques which reduce the
effectiveness of these features. It is important that your security system be reviewed periodically
to ensure that its features remain effective and that it is updated or replaced if it is found that it
does not provide the protection expected.
Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide several years of battery life
under normal conditions. The expected battery life is a function of the device environment, usage,
and type. Ambient conditions such as high humidity, high or low temperatures, or large tem-
perature fluctuations may reduce the expected battery life. While each transmitting device has a
low battery monitor which identifies when the batteries need to be replaced, this monitor may fail
to operate as expected. Regular testing and maintenance will keep the system in good operating
condition.
Inadequate Installation
A security system must be installed properly in order to provide adequate protection. Every install-
ation should be evaluated by a security professional to ensure that all access points and areas are
covered. Locks and latches on windows and doors must be secure and operate as intended. Win-
dows, doors, walls, ceilings and other building materials must be of sufficient strength and con-
struction to provide the level of protection expected. A reevaluation must be done during and after
any construction activity. An evaluation by the fire and/or police department is highly recom-
mended if this service is available.
Inadequate Testing
Most problems that would prevent an alarm system from operating as intended can be found by
regular testing and maintenance. The complete system should be tested weekly and immediately
after a break-in, an attempted break-in, a fire, a storm, an earthquake, an accident, or any kind of
construction activity inside or outside the premises. The testing should include all sensing
devices, keypads, consoles, alarm indicating devices, and any other operational devices that are
part of the system.
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