26
1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060 fax : (418) 527-4311
e-mail : [email protected] web site : www.drolet.ca
LIMITED 3 YEARS WARRANTY
The Stove Builder International warranty extends only to the original consumer purchaser and is not transferable.
This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment
from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making
any warranty claim to your Stove Builder International dealer
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation are not covered
by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing, abrasives or chemical
cleaners. Any defect or damage caused by the use of unauthorized parts or others than original parts void this
warranty.
An authorized qualified technician must perform the installation in accordance with the Instructions supplied with this
product and all local and national building codes. Any service call related to an improper installation is not covered
by this warranty.
Returned products are to be shipped prepaid to Stove Builder International for investigation. If a product is found to
be defective, Stove Builder International will repair or replace such defect and reasonable transportation fees will be
refund. Repair work covered by the warranty, executed at the purchaser domicile by an authorized qualified
technician requires the prior approval of Drolet Stoves & Fireplaces. Labour cost and repair work to the account of
Stove Builder International are based on predetermined rate schedule and must not exceed the wholesale price of
the replacement part.
Stove Builder International at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. Stove Builder International may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of any warranted but defective parts
Stove Builder International shall in no event be responsible for any special, indirect, consequential damages of any
nature, which are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (weldings only)
3 years
1 year
Carbon steel baffle (perforations)
1 year
1 year
Handle assembly
1 year
n/a
Ash drawer
5 years
1 year
Cast iron parts
3 years
1 year
Ceramic glass (thermal breakage only)
1 year
n/a
Paint, refractory bricks, gasket, blower, thermal switch (thermodisc)
and rheostat
n/a n/a
Gold plating (tarnishing)
n/a
n/a
Shall your unit or a components be defective, contact immediately your
Drolet
dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
•
You name, address and telephone number;
•
Bill of sale, dealer’s name;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your Drolet dealer an Authorization
Number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to
sender.
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