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Please have the chair serial number ready when contacting DRIVE or your
local area representative for parts or assistance for your chair.
The serial
number can be found on a grey sticker on the rear of the chair.
6.1 Troubleshooting for Gas Cylinders
T
he use of gas charged springs (cylinders) on DRIVE products allows the
caregiver to easily make adjustments to the tilt, recline, and leg rest with a
minimal effort. The gas cylinders contain Nitrogen gas, it is not flammable
nor is it toxic. The cylinders provide a lifting force which counterbalances
the weight of the occupant thereby reducing the amount of weight the
caregiver needs to lift.
6. COMMON TROUBLESHOOTING AND REPAIR
Symptom
Problem
Solution
The chair is not
Recliner or tilting or
leg rest is not moving
when the handle is
squeezed
The pin in the end
of the cylinder is not
being depressed
when the handle is
pulled.
Ensure the cable
is attached to the
cylinder actuator.
If cable is attached,
see Adjustment Steps
below.
The chair (tilt, recline
or leg rest) seems to
slowly slide out of
position
The pin in the end
of the cylinder may
be still partially
depressed.
See Adjustment Steps
below:
Note: When adjusting cylinders with tools that come in contact with the
cylinder rods, a cloth or some other protective material must be used to
protect the sliding surface of the rod. If the rod becomes scratched or
marred it will damage the seal on the cylinder and the cylinder will fail.
Damaging a cylinder in this fashion voids the manufacturer’s warranty.
