Troubleshooting Your DRINKPOD
5-1
Troubleshooting Your DRINKPOD
Below are some simple steps to troubleshoot the most frequent issues our users experience.
If your issue is not listed in this section, or you feel in any way confused, please feel free to
contact us.
Call us at
1-844-374-6576
, or email us at
.
Issue #1:
My DRINKPOD 6 is dispensing slowly.
Solution 1:
Check to ensure you home’s water line is providing sufficient water pressure.
Solution 2:
Something may be restricting water flow. Is a section of tubing pinched? Are all
of the valves between your water source and the DRINKPOD open as far as they’ll go?
Solution 3:
Your filter(s) may need replaced. Filter(s) will slowly become more clogged
by the contaminants they filter out, slowing water flow. The lifespans we list are average,
and may vary greatly for those with abnormally high contaminants in their water.
Solution 4:
As a final solution, if your water source doesn’t require sub-micron filtration, you
can swap your primary filter with a Polishing Filter (KMFLTEZ4) that can be purchased
separately from the Drinkpod website, Drinkpod.com, and select retailers. In comparison
to the primary ULTRA+3 Filter (KMFLTEZ5) that was included with your DRINKPOD 6, it
trades off sub-micron filtration capabilities for a higher flow-rate, and extended lifespan.
Issue #2:
My filter lifespan seems very short.
Solution 1:
Are your filters in the wrong order? Review the order in which you’ve installed
your filters, and ensure they match the correct order shown here,
“Filter Details” on
page 2-4
. Instructions for moving and replacing filters can be found here,
“Replacing
Your ’s Filters” on page 4-1
.
Solution 2:
In some rare scenarios a users water source has abnormally high levels of large
particle contaminants. Should this be your case, we offer offer a
Particle Scrub Pod
with a much larger pore size that can be attached between your water source and
Drinkpod with a floating mount. While (unlike our competitors) we try to avoid using it
due to the reduction in flowrate it creates, in some circumstances it can act as a gate
keeper, and extend the primary filters lifespans.
To purchase this filter and mount, go to
drinkpod.com/bigscrub
ADDITIONAL EXLANATION:
Filters will slowly become more clogged by the
contaminants they filter out, slowing water flow. The lifespans we list are average, and may
vary greatly for those with abnormally high contaminants in their water.
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