Please visit OPW’s website:
information or contact OPW Customer
Service at
+44 (0) 1756 799 773
(EU)
or
1-800-422-2525
(US)
opwglobal.com
7
DEFINING
| WHAT’S NEXT
214916 revision A
September 2019
WARRANTY POLICY & RETURN PROCEDURE
If a nozzle must be replaced during the warranty period, please contact an authorized OPW distributor
Warranty does not cover:
•
Evidence of misuse or abuse.
Damaged nozzles are not warrantable
•
Wear items such as spouts, splash guards or hand insulators
are not covered under warranty
•
Nozzles with missing parts or components are not warrantable
•
Evidence of repair or rebuild by others are not warrantable
The following information will need to be provided to your
OPW distributor:
•
Serial number of the nozzle being returned
•
Serial number and model number of the replacement nozzle
•
OPW prorates all warranty returns. The replacement nozzle
only takes on the remaining warranty of the original nozzle
OPW STANDARD PRODUCT WARRANTY / OPW TERMS & POLICIES
Notice: NOTICE: FlexWorks by OPW, Inc., VAPORSAVER™ and all other OPW products must be used in compliance with all applicable
federal, state, provincial and local laws, rules and regulations. Product selection is the sole responsibility of the customer and/or its agents
and must be based on physical specifications and limitations, compatibility with the Environment and material to be handled. All
illustrations and specifications in this literature are based on the latest production information available at the time of publication. Prices,
materials and specifications are subject to change at any time, and models may be discontinued at any time, in either case, without notice
or obligation.
OPW warrants solely to its customer that the following products sold by OPW will be free from defects in materials and workmanship
under normal use and conditions for the periods indicated:
Product
Warranty Period
FlexWorks Primary Pipe
10 years from date of manufacture
All Products Certified to
California 2001 Standards*
1 year from date of manufacture or from date of installation registration
(not to exceed 15 months from date of manufacture)
All other Products
1 year from date of manufacture
*Products certified to California 2001 Standards will have an OPW registration card enclosed/attached to the product.
OPW’s exclusive obligation under this limited warranty is, at its option, to repair, replace or issue credit (in an amount not to exceed the
list price for the product) for future orders for any product that may prove defective within the applicable warranty period (repairs or
replacements are subject to prorated warranty coverage for remainder of the original warranty period). Complete and proper warranty
claim documentation and proof of purchase required. All warranty claims must be made in writing and delivered during the applicable
warranty period to OPW at OPW 9393 Princeton-Glendale Road Hamilton, Ohio, USA 45011, Attention: Customer Service Manager. No
products may be returned to OPW without its prior written authority.
This limited warranty shall not apply to any FlexWorks or VAPORSAVER™ product unless it is installed by an OPW attested installer.
This limited warranty also shall not apply to any FlexWorks, VAPORSAVER™ or other OPW product: unless all required site and
warranty registration forms are completed and received by OPW within 60 days of installation; unless all piping connections are installed
with a nationally-recognized or state-approved leak detection device in each tank and dispenser sump (which are not for storage and from
which all discharge hydrocarbons must be removed, and the systems completely cleaned, within 24 hours); unless testable sumps utilize
FlexWorks pipe and access fittings; unless a sump inspection log or an EPA recommended/required checklist is maintained and the
results are furnished to OPW upon request; and unless OPW is notified within 24 hours of any known or suspected product failure and is
provided with unrestricted access to the product and the site. This limited warranty also shall not apply to any product which has been
altered in any way, which has been repaired by anyone other than a service representative authorized by OPW, or when failure or defect
is due to: improper installation or maintenance (including, without limitation, failure to follow FlexWorks Quick Reference Manual
Installation Guide and all product warning labels); abuse or misuse; violation of health or safety requirements; use of another
manufacturer’s, or otherwise unauthorized, substances or components; soil or other surface or subsurface conditions; or fire, flood, storm,
lightning, earthquake, accident or any other conditions, events or circumstances beyond OPW’s control.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL OTHER WARRANTIES
INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE HEREBY EXCLUDED. OPW shall have no other liability whatsoever, whether based on breach of contract, negligence, gross
negligence, strict liability or any other claim, including, without limitation, for special, incidental, consequential or exemplary damages or
for the cost of labor, freight, excavation, clean-up, downtime, removal, reinstallation, loss of profit, or any other cost or charges. No person
or entity is authorized to assume on behalf of OPW any liability beyond this limited warranty. This limited warranty is not assignable.
Please see OPW’s website for instructions in other languages, troubleshooting guides,
how to use the nozzle and the Do’s and Don’t’s At The Gas Pump video: www.opwglobal.com
OPW EMEA Headquarters
: Snaygill Industrial Estate, Keighley Road, Skipton, BD23 2QR, UK
Phone: +44 (0) 1756 799 773
Email: [email protected]
