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There is a steady or
pulsating red light in
the sachet
compartment.
Dosell is giving a
warning that
something requires
action.
Connect to Dosell via the
app to get more
information.
The app cannot find
the Dosell device.
Alternative 1: The
Bluetooth connection
has failed.
Alternative 2: Dosell
has shut down.
Check that the phone you
are trying to connect to
Dosell has Bluetooth turned
on. Check that Dosell is
turned on.
A white light is
flashing inside
Dosell.
Dosell is in the process
of photographing the
next sachet to be
dispensed.
This is completely normal
and can take up to 30
seconds. If the flashing
continues for more than a
minute, contact support.
9. Care and Maintenance
All Dosell’s outer parts are made of plastic and can be cleaned by wiping with a slightly
damp cloth and a mild cleaning agent such as dishwashing detergent. Dosell can also be
wiped with a 70% ethanol solution. However, since plastics can become brittle when
repeatedly cleaned in this way, we recommend that this is done sparingly, such as when
changing to a new user. Always wipe with a dry cloth afterwards. Clean the device as
needed; there is no requirement to do so in order for Dosell to work. Other than cleaning,
Dosell is maintenance-free. No part of Dosell is designed to be repaired.
10. Transport and Storage
10.1 Moving and transporting Dosell
Dosell can easily be moved and taken to another location. If it is frequently moved
between the same locations, it would be easier to have a bracket mounted in each
location so that this does not have to be unscrewed and taken too. You could also use a
Dosell stand (sold separately).
Always switch off Dosell before moving it. This means that any
sachets inside the device must be removed and transported
separately in the usual way. Follow the instructions below for
moving Dosell to another location.
1. Connect to Dosell – see section
6.3 Connecting to Dosell.
2. Select Eject sachet roll in the app’s main menu and follow the instructions.
3. Roll up the sachet roll and keep it to hand during the move. Take any doses as usual
at the time indicated on the labels.
4. Close the cover – see section
6.4 Opening and closing the cover.
5. Shut down Dosell by pressing and holding the multifunction button for at least 8
seconds. A sound signal confirms that Dosell has shut down.
6. Unplug the mains adapter and lift Dosell off the bracket.
