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Dorner Mfg. Corp.
38
851-620 Rev. A
7400 Ultimate Series End Drive Conveyors
Return Policy
Return Policy
Returns must have prior written factory authorization or they will not be accepted. Items that are returned to Dorner without
authorization will not be credited nor returned to the original sender. When calling for authorization, please have the
following information ready for the Dorner factory representative or your local distributor:
1. Name and address of customer.
2. Dorner part number(s) of item(s) being returned.
3. Reason for return.
4. Customer's original order number used when ordering the item(s).
5. Dorner or distributor invoice number.
A representative will discuss action to be taken on the returned items and provide a Returned Goods Authorization number
for reference.
There will be a return charge on all new undamaged items returned for credit where Dorner was not at fault. Dorner is not
responsible for return freight on such items.
Conveyors and conveyor accessories
Standard catalog conveyors
30%
MPB Series, cleated and specialty belt conveyors
50%
7400 & 7600 Series conveyors
non-returnable items
Engineered special products
case by case
Drives and accessories
30%
Sanitary stand supports
non-returnable items
Parts
Standard stock parts
30%
MPB, cleated and specialty belts
non-returnable items
Returns will not be accepted after 60 days from original invoice date.
The return charge covers inspection, cleaning, disassembly, disposal and reissuing of components to inventory.
If a replacement is needed prior to evaluation of returned item, a purchase order must be issued. Credit (if any) is issued
only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our Technical
Sales, Catalog Sales and Service Teams will gladly help with your questions on Dorner products.
For a copy of Dorner's Warranty, contact factory, distributor, service center or visit our website at www.dorner.com.
For replacement parts, contact an authorized Dorner Service Center or the factory.
Dorner Mfg. Corp. reserves the right to
change or discontinue products without
notice. All products and services are
covered in accordance with our standard
warranty. All rights reserved. © Dorner
Mfg. Corp. 2005
DORNER MFG. CORP.
975 Cottonwood Drive, PO Box 20
Hartland, WI 53029-0020 USA
USA
TEL 1-800-397-8664 (USA)
FAX 1-800-369-2440 (USA)
Internet: www.dorner.com
Outside the USA:
TEL 1-262-367-7600
FAX 1-262-367-5827
851-620 Rev. A
Printed in U.S.A.