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12-2020
dormakaba Canada Inc. RAC5 Lite Installation Guide – PK3736 | 25
9 Annex D: Quick Troubleshooting Guide
The following sections show basic troubleshooting for some common problems that may occur during
installation. For detailed assistance, please contact Technical Support.
9.1 Power Troubleshooting
Symptom
Action
All controller board (B) LEDs
are OFF
•
Verify that the RAC5 Lite controller is connected properly to the power
adapter as per Annex A
•
Verify AC power is active for the wall mount power adapter
•
If qualified, with a multi-meter, verify that 12VDC is present across J16-
1 and J16-2 with the power adapter connected and AC power turned
on
9.2 Card Reading Troubleshooting
Symptom
Action
No feedback on reader when
using a card
•
Verify that the RAC5 Lite controller is active. If not, reset the RAC5 Lite
controller: Press the Reset Switch (SW1) or disconnect and reconnect
the power
•
Check that the Reader LED (D48, D37) is steady ON. If not, verify
reader wiring
•
Verify the card is encoded properly