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Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will
include parts, labor and shipping. The owner will be informed about the
repair costs before the product is repaired. Write a note briefly explaining the
problem. Include your name, address, city/zip code, phone number and email
address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in
the Owner’s Manual and call customer service at +33 (0)1 30 62 65 65, for
technical support, before sending it to Dogtra-Europe for Service. The cost of
shipping products under warranty back to Dogtra-Europe is the customer’s
responsibility. Dogtra-Europe is not responsible for units damaged or lost
in transition to Dogtra. Dogtra-Europe is not responsible for loss of training
time or inconvenience while the unit is in for repair work. Dogtra-Europe
does not provide loaner units or any form of compensation during the repair
period. A copy of the sales receipt showing the purchase date is required
before warranty work is initiated. Please include a brief explanation outlining
the problem and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address. If the repair costs
are not covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us at
+33 (0)1 30 62 65 65, or email us at [email protected].
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will
include parts, labor and shipping. The owner will be informed about the
repair costs before the product is repaired. Write a note briefly explaining the
problem. Include your name, address, city/zip code, phone number and email
address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in
the Owner’s Manual and call customer service at +33 (0)1 30 62 65 65, for
technical support, before sending it to Dogtra-Europe for Service. The cost of
shipping products under warranty back to Dogtra-Europe is the customer’s
responsibility. Dogtra-Europe is not responsible for units damaged or lost
in transition to Dogtra. Dogtra-Europe is not responsible for loss of training
time or inconvenience while the unit is in for repair work. Dogtra-Europe
does not provide loaner units or any form of compensation during the repair
period. A copy of the sales receipt showing the purchase date is required
before warranty work is initiated. Please include a brief explanation outlining
the problem and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address. If the repair costs
are not covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us at
+33 (0)1 30 62 65 65, or email us at [email protected].
The diagrams and representations in the manual may differ slightly from
the actual product depending on the model type.
Send repair units to
Dogtra-Europe
12-14, Rue Augustin Fresnel
78310 Coignières, FRANCE
