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If you have problems with your FOMA terminal
Refer to “Troubleshooting” before requesting repairs.
Contact the number listed in Repairs (in Japanese only) on the back of this
manual if problems persist.
■
If your FOMA terminal needs repairs after contacting
DOCOMO
Bring your FOMA terminal to a repair counter that DOCOMO specifies.
However, the repair shop is only open during business hours. Make sure to
bring your warranty card with you. Note that it may take several days to
repair depending on the damaged condition.
During the warranty period
The FOMA terminal will be repaired without charge in accordance with
the terms of the warranty.
When bringing the FOMA terminal in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be charged for
repairs of malfunctions or damage caused by your improper handling
(damage of LCD and connector), or when no warranty certificate is
presented.
Repairs for damages caused by the use of devices and accessories
other than those specified by DOCOMO will also incur a fee, even during
the warranty period.
Repairs may not be possible in the following circumstances.
When a repair counter considered water exposure (Example: When the
moisture detection seal has reacted)
As a result of inspection, when damage from water exposure,
condensation, sweat, or other liquids are found, or when the internal
circuit board is damaged or deformed (Repairs may not be possible
when external connector terminal (earphone/microphone terminal), LCD,
etc. is damaged, or when a housing is cracked)
※
Even when repairs are possible, repair charges will be incurred because
the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the FOMA
terminal) will be kept in stock basically for 6 years following production.
However, note that there may be a case when repair is not possible for the
shortage of replacement parts depending on the faulty part. Repairs may be
possible even after this period has passed, depending on the type of
malfunction. Contact the number listed in Repairs (in Japanese only) on the
back of this manual for details.
■
IMPORTANT!
Never attempt to modify the FOMA terminal or its accessories.
May cause fire, bodily injury, or malfunction.
If your FOMA terminal has been modified previously, it will only be
accepted for the repair as long as you agree that we restore the
FOMA terminal to its original state. However, repairs may be refused
depending on the extent of the modification.
The following cases may be considered as a modification.
• Stickers are applied to the LCD or keys
• Decorations are made to the FOMA terminal with adhesive agent
• Exterior parts are replaced with those which are not standard
DOCOMO product
Repairs for any malfunction or damage caused by such modifications
will incur fees, even during the warranty period.
Do not peel off the model nameplate attached to the FOMA terminal.
If the nameplate seal does not function as a certification, repairs may
be refused because conformity to the standards cannot be determined.
Information stored in your FOMA terminal, such as the settings of various
functions, may be cleared or reset if your FOMA terminal is damaged,
repaired, or mishandled.
If this occurs, please re-enter the information or re-specify the
settings.
The following sections of the FOMA terminal contain parts that generate
magnetic waves. Keep ATM cards and other objects likely to be affected
by magnetic waves away from the FOMA terminal. Cards may become
unusable.
Sections: speaker
After-Sales Services
技術基準適合認証品
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