Troubleshooting (FAQ)
When You Have Any Trouble
• First of all, check if the software needs to be updated. If update
is necessary, update the software (
Z
P.274).
• If the symptom does not improve after taking actions listed in
the check item, feel free to contact "Repairs" (
Z
repair counter specified by DOCOMO.
The "Repairs" counter is available in Japanese only.
■
Power supply
Symptom
Check item
Cannot turn the
mobile phone on
• Make sure that the battery pack is
installed properly (
Z
• Check if the battery has run out (
Z
■
Charging
Symptom
Check item
Cannot charge
(Charging
indicator does not
light, or
temperature icon/
charge failure icon
appears in the
status bar)
• Make sure that the battery pack is
installed properly (
Z
• When using the wireless charger, make
sure that you use the dedicated AC
adapter.
• Make sure that the power plug or the
connector of the dedicated AC adapter is
securely inserted into the outlet socket or
wireless charger (
Z
• Make sure that there is no foreign objects
between wireless charger and the mobile
phone.
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Appendix