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English
Troubleshooting
If you have trouble connecting the radio to your wireless network, these steps may help to resolve the
problem:
Confi rm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e. can browse the web)
using the same network.
Check that a DHCP server is available, or that you have confi gured a static IP address on the radio.
Check that you fi rewall is not blocking any outgoing ports. As a minimum the radio needs access to UDP
and TCP ports 80,554,1755,5000,and 7070.
Some access points may be set so that only equipment with registered MAC addresses can connect to
them. This is one possible cause of the Internet Radio being unable to connect to the Wi-Fi network, and
the Internet Radio display will show Bad ESSID or key. To overcome this problem you will need to add the
Internet Radio’s MAC address to the list of allowed equipment in your access point. The Internet Radio’s
MAC address can be found using the menu item Confi gure->Network Confi g ->View Confi g -> MAC
address. You will need to refer to the guide for you Access Point in order to enter the Internet Radio as an
allowed piece of equipment.
If you have an encrypted network, check that you have entered the correct key or passphrase into the
radio. Remember that text-format keys are case sensitive.
If your wireless network name(ESSID) is ‘Hidden’(a setting on the wireless access point), then you can
either turn on the name, or you can manually enter the name into the internet radio and media player,
Select Confi gure, Select network, Enter ESSID. Confi rm if the Network is encrypted, e.g. requires a WEP
or WPA key, then enter the network name.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following reasons:
The station is not broadcasting at this time of the day (remember it may be located in a different time
zone).
The station has too many people trying to attach to the radio station server and the server capacity is not
large enough.
The station has reached the maximum allowed number of simultaneous listeners.
The station is not broadcasting anymore.
The link on the radio is out of date. This is updated automatically every day, so the next time you turn on
the link will be recognised.
The internet connection between the server (often located in a different country)and you is slow. Some
internet service providers may fail to stream in certain geographical areas. Try using a PC to play back the
stream via the broadcaster’s web sit. If you can play back the station with a PC, use the form at http://www.
reciva.com/station/add_station.asp to notify us so that we can change the station data that is used by the
radio.
If you have a laptop, try connecting it if your Internet Radio cannot fi nd the station.
If the Internet Radio keeps re-buffering radio station:
The Internet Radio is streaming the data from the radio station via your broadband connection, if there
is a high error rate on your broadband connection, or the connection is intermittent, then it will cause the
Internet Radio to pause until the connection is re-established and it has received enough data to start
playing again.
If your Internet Radio keeps stopping, please check the DSL modem to ensure that the Broadband line is
Troubleshooting
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