25
3
Cut off the problem section, such as a wrinkled or partially printed area, with a
pair of scissors.
If wrinkled or partially printed areas remain, they may jam the printer again.
Furthermore, if the paper is not cut evenly, the printer does not operate correctly.
Next, refer to “Setting the media (ribbon, paper)” (P.15).
Caution
• Use caution when reaching into the printer unit. If the jammed paper cannot
be removed without using strong force, contact technical support for further
instructions. Use of excessive force can damage the printer.
• Take care to not cut, scratch, or hurt your hands the edges of the paper or on any
sharp edges within the printer. Use safety lint-free gloves or other proper protective
clothing.
Troubleshooting
2
Pull out the paper end toward you.
When pulling out the paper, pull it out slowly.
If a strong force is applied, the printer may be damaged.
