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25

Appendix B:  Troubleshooting

This section provides a basic troubleshooting guide for the most common issues.  If this list does not help you re-

solve your issue, or if you have an issue that is not listed below, please contact DMX Customer Service (see p. 28) for 

assistance.

GenerAL iSSUeS

POSSiBLe SOLUTiOn

PAGe

No power

Verify the power cord is properly connected to your ProFusion XS.

5

Verify the power cord is connected to a known working electrical 

outlet.

_

Control panel displays 

Machine 

Expired

Contact DMX Customer Service.

28

Control panel displays

 You do not 

have permissions to use this feature 

The menu option selected is disabled as requested for this ProFu-

sion XS.  Contact DMX if permissions for this menu are needed.

8, 28 

PLAYBACK iSSUeS

Music does not start at the correct 

time

Verify the date and time is correctly set.

10

Verify the Schedule Mode is set to 

DMX Schedule.

_

Control panel displays 

Music Stopped

Verify the date and time is correctly set.

10

AUdiO iSSUeS

No or low volume levels

Verify the audio cable is connected to the correct audio output of 

your ProFusion XS and the correct input of your audio equipment.

 3

Verify the volume level for your ProFusion XS is sufficiently turned 

up.

11

Verify the volume level of the amplification equipment your Pro-

Fusion XS is connected to is sufficiently turned up. 

_

diSC UPdATe iSSUeS

Disc update not properly installing

Verify the CD is free of scratches, smudges, or fingerprints.

7

Verify the CD has been properly inserted in the DVD-ROM tray.

7

Confirm the Device ID on the CD matches the Device ID of your 

ProFusion XS.

8

Disc update taking longer than 10 

minutes

Allow the update to run for at least 15 minutes.  If the update has 

not completed, shutdown your ProFusion XS and wait 15 seconds 

before powering the device back on.  After the device beeps 

once, eject the CD and verify it is free of scratches, smudges, or 

fingerprints.  Attempt the update again.  If the update continues 

to take longer than 15 minutes, contact DMX Customer Service.

 6, 7, 28

Control panel display 

Incorrect CD for 

this device

Confirm the Device ID on the CD matches the Device ID of your 

ProFusion XS.  If the Device ID on the CD matches the Device ID 

of your ProFusion XS, and the update continues to produce the 

Wrong Device ID

 error message, contact DMX Customer Service.

8, 28

Содержание ProFusion XS

Страница 1: ...ProFusionXS ProFusion XS U s e r G u i d e S N S T Y L E S N A V I G A T I O N...

Страница 2: ......

Страница 3: ...been dropped and or damaged Do not use ProFusion XS with a damaged power cord Do not unplug by pulling on the cord Do not restrict case airflow by blocking or inserting objects into case ventilation o...

Страница 4: ...und to be fully compliant with FCC Part 15 Subpart B Class A CE Class A C Tick Class A cTUVus TUV CB Scheme RoHS Compliant WEEE marked N 11152 DMX Inc 2008 All rights reserved DMX and PROFUSION are re...

Страница 5: ...tting Date and Time 10 Adjusting Volume Levels 11 Muting a Zone 11 Messaging 13 Advanced Operation Network Connectivity Ethernet Update Only 15 Viewing the Network Settings 15 Changing the IP Type 15...

Страница 6: ...P r o F u s i o n X S U s e r G u i d e vi...

Страница 7: ...ingness to spend ProFusion XS supports your business s message marketing needs by seamlessly integrating your music programming with the right message at the right time RE L I A B I L I T Y Dependable...

Страница 8: ...s can create excessive heat and or static electricity charge problems ProFusion XS should only be placed on a surface of adequate strength and stability and free of excessive vibration Ensure all cabl...

Страница 9: ...into the corresponding input of your amplification equipment STEP 2 If your ProFusion XS has been configured for a second zone of audio connect the red RCA plug of the audio cable into the RCA jack l...

Страница 10: ...n on a keyboard and is used to select menu options from the Control Panel menu system Serial Number 5 This unique number is used to identify your ProFusion XS LCD Control Panel 6 The LCD control panel...

Страница 11: ...your network in order to receive configuration con tent and software updates Serial Port 3 The serial port is used as a RS 232 serial communications interface that allows ProFusion XS to be con troll...

Страница 12: ...zation process the LCD control panel will display Music Stopped and ap proximately 15 seconds later playback will start STEP 5 Once playback has begun the LCD control panel will display the title arti...

Страница 13: ...f the DVD ROM tray STEP 5 Press the DVD ROM eject button to close the tray Do not push the tray in STEP 6 Approximately 15 seconds after the tray has closed the update will automatically start The upd...

Страница 14: ...enabling messages for playback Initiating configuration and content updates via network update Turning DFX Audio Enhancer on or off Note If you require any menu permissions disabled or enabled contact...

Страница 15: ...tion The device description lines three and four usually reference your company name and location This informa tion is optional and may not be present Changing Styles Your ProFusion XS is configured t...

Страница 16: ...n XS receives its updates via Ethernet it may be configured to synchronize the date and time with the server each time it connects Viewing Date andTime To view the currently set date and time for your...

Страница 17: ...NAVIGATION UP or NAVIGATION DOWN button until Volume Control is highlighted then press the button STEP 3 Press the NAVIGATION UP or NAVIGATION DOWN button until the desired zone is highlighted then pr...

Страница 18: ...ry to stop playback on all zones immediately press the POWER button once The music from all zones will fade down as your ProFusion XS enters Pause Mode When your ProFusion XS is in Pause Mode all func...

Страница 19: ...f No Messages is displayed there are no messages available for that zone STEP 5 Press the NAVIGATION UP or NAVIGATION DOWN button until the desired message is highlighted then press the button STEP 6...

Страница 20: ...button Note If No Messages is displayed there are no messages available for that zone STEP 5 Press the NAVIGATION UP or NAVIGATION DOWN button until the desired message is highlighted then press the b...

Страница 21: ...highlighted then press the button STEP 3 Press the NAVIGATION UP or NAVIGATION DOWN button until View Settings is highlighted then press the button STEP 4 Press the NAVIGATION UP or NAVIGATION DOWN b...

Страница 22: ...e See Appendix E Contact DMX p 28 STEP 4 Press the NAVIGATION UP or NAVIGATION DOWN button until Set IP Address is highlighted then press the button STEP 5 Press the NAVIGATION UP or NAVIGATION DOWN b...

Страница 23: ...the first octet then press the NAVIGATION RIGHT button to move to the third digit of the first octet STEP 7 Press the NAVIGATION UP or NAVIGATION DOWN button to set the value for the third digit of t...

Страница 24: ...anel menu system STEP 2 Press the NAVIGATION DOWN button until Network Control is highlighted then press the button STEP 3 Press the NAVIGATION UP or NAVIGATION DOWN button until Set Configuration is...

Страница 25: ...ce See Appendix E Contact DMX p 28 STEP 4 Press the NAVIGATION UP or NAVIGATION DOWN button until Test Network Connection is highlight ed then press the button to initiate the Test Network Connection...

Страница 26: ...n STEP 1 Press the button to access the Control Panel menu system STEP 2 Press the NAVIGATION DOWN button until Network Control is highlighted then press the button STEP 3 Press the NAVIGATION DOWN bu...

Страница 27: ...ry your dayparting schedule can be overridden from the Control Panel menu system The Schedule Control menu option allows you to view and change the current Schedule Mode and add remove Custom schedule...

Страница 28: ...our ProFusion XS will arrive with a pre configured default DFX preset setting that can be modified by DMX if necessary Turning DFX on or off from the title artist information screen STEP 1 Press the b...

Страница 29: ...lity is limited to the ability to change styles on desired zones Note Please contact DMX customer service for the ProFusion XS Serial Control Specification documenta tion if your are planning on use t...

Страница 30: ...ng hardware configured to permit or deny specific network traffic between locations FTP Server A server which ProFusion XS connects using the FTP protocol for music messaging and configu ration update...

Страница 31: ...audio output of your ProFusion XS and the correct input of your audio equipment 3 Verify the volume level for your ProFusion XS is sufficiently turned up 11 Verify the volume level of the amplificatio...

Страница 32: ...ived as your ProFu sion XS will update any content on the CDs _ network update Issues Control panel displays Update Con nect Error after an Ethernet update is attempted Verify the network settings for...

Страница 33: ...27 Appendix C Control Panel Menu SystemTree Network Update CD Update...

Страница 34: ...Thermal Output 751 BTUs Dimensions Length 15 38 74 cm Depth 9 24 13 cm Height 3 8 89 cm Weight 11 lbs 4 99 kg Appendix E Contact DMX Before contacting DMX Customer Service please have the following i...

Страница 35: ......

Страница 36: ...Updated 10 08 08 800 345 5000 m dmx com In Canada call 800 350 0369...

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