DMX ProFusion M5, Руководство пользователя

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Appendix A: Troubleshooting
This section provides a basic troubleshooting guide for the most common issues. If this list does not help you re-
solve your issue, or if you have an issue that is not listed below, please contact DMX Customer Service (see p. 25) for
assistance.
GeNerAL issUes POssiBLe sOLUTiON PAGe
No power
Verify the power switch located on the rear is in the ON position. 5
Verify the power cord properly connected to the ProFusion M5? 5
Verify the power cord connected to a known working electrical outlet? —
Control panel not illuminating
It is normal for the control panel to take up to 60 seconds before it illumi-
nates (version 2.0 only).
9
Control panel displays Matrix Orbital
It is normal for this to be displayed for approximately 45 seconds during
the startup process.
9
Reboot the ProFusion M5. If the control panel displays Matrix Orbital for
more than 2 minutes after powering the device off and back on, contact
DMX Customer Service
9, 25
Control panel displays Starting Player /
Please Wait.. for longer than 40 minutes
After a device has been updated with a large amount of new content,
the ProFusion M5 needs to index the content. This process can take up
to 30 minutes. The process will start over if the device is rebooted. If the
control panel still displays this message longer than 30 minutes, contact
DMX Customer Service.
25
Unable to change styles on Zone 2
Verify the correct zone is being selected. 10
Verify the visual style playing does not contain audio. 10
Control panel displays Access Denied
when attempting to use a menu option
The permission for this menu option has been disabled as requested.
Contact DMX Customer Service if menu permission changes are needed.
25
VideO issUes
No video
Verify the video cable is properly connected to the correct output of the
ProFusion M5, as well as the correct input of the display or other external
equipment.
8
If using S-Video or Composite (version. 2.0 only), verify the S-Video/Com-
posite breakout adapter cable is connected to the ProFusion M5 S-Video/
Composite port.
8
Verify the ProFusion M5 is set to the correct video output type. 15
Check the video cable for bent pins. —
Video is black & white
If your intent is to use Composite, verify the ProFusion M5 video output
type is set to Composite and a Composite video cable is being used.
15
If your intent is to use S-Video, verify the ProFusion M5 video output type
is set to S-Video and an S-Video video cable is being used.
15
Check the video cable for bent pins. —
Unable to change to the desired video
output type
If the ProFusion M5 is connected to a distribution amplifier or video ma-
trix, connect the device directly to a display before attempting to change
the video output type.
—