Displays2go CHRFLMACPS, Руководство пользователя

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21
Troubleshooting the Digital Signage
Issue Probable Cause Solutions

No picture or sound

Unit not plugged into wall outlet .

Power cord not properly
connected to the terminal on the
back of the unit.

Unit not powered on .

Wall outlet not working .
□
C onfirm unit is plugged into wall outlet.
□
Confirm that the power cord is connected
to the terminal on the back of the unit.
□ Turn the on/off toggle switch located on
the back of the unit, lower center, to the
“ ON ” position.
□ Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.
□ Make sure that outlet is working by
plugging in a new electrical device.

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.
No sound (but picture is
working)

Volume not adjusted on the
remote control.

Content/Video does not have
sound.

Content format is not compatible.

Speakers do not work.
□ Adjust volume using the remote control .
□ Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
□ If unit is connected to Wi-Fi, go to YouTube
and play video that has sound .
□ Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.
□ Try playing the content on a different
device (smart phone, computer or tablet) .

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.
No picture (but sound is
working)

Content file damaged.

Content format is not compatible.

Screen damaged or defective.
□ Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
□ MKV, flv, MP3, MP4, MOV.
□ Try playing the content on a different
device (smart phone, computer, or tablet.
□ Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.
Remote control not
working

Batteries not inserted properly.

Batteries are dead.

Standing too close or too far from
the unit.
□ Check that battery is inserted properly with
positive and negative orientation.
□ Insert new batteries.
□
Stand within 1 foot of the front of the unit
and point the remote directly at the sensor
(green dot) .

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.