Displays2go CHRFLMACPS, Руководство пользователя

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No Wi-Fi signal

Wi-Fi is not turned on in product
settings.

Wi-Fi is not connected to a
network .

Low or no signal from the router .

Antenna is missing or not pointed
upward.

Damaged PC board .
□ Check that Wi-Fi is turned on in settings
o
Click the settings icon from the
Android home screen.
o
Click “Wi-Fi”.
o
Click the on/off icon in the upper
right hand corner to turn on Wi-Fi.
o
“O N ” will appear on the upper left
hand s ide.
o
S elect your Wi-Fi network .
□ Confirm that the antenna is in place and
pointed upward.
□
Check that other devices are receiving the
signal. If other devices are not receiving
the WiFi signal, please contact your
internet service provider.
□ Unplug or reset the router and wait for 20
seconds. Restart the router and check.

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.
Parts missing or
Damaged

Parts missed during
manufacturing. (No charge for
replacements)

Parts lost or damaged by the
customer. (There is charge for
replacements)

Contact a customer service
representative.
Having problems with
installing software or
getting content to play

Did you purchase the
DisplayIt!Xpress software from
Displays2go?

Did the customer purchase or
downloaded another 3 rd party
software onto the product?
□ If you purchased DisplayIt!Xpress software
from Displays2go or from Best Wave
directly,please contact Best Wave at
support@bestwave. com or (480) 368-
8900 ext. 2
□ If you purchased or downloaded another
3 rd party software onto the product, please
contact the 3
rd
party software company’s
customer support for assistance.
Cannot upload content

Content format is not compatible.

Content files are too large.

Port being used is defective .

App being used to play content is
defective.

Android board is defective.
Confirm content is one of the following
compatible formats: MP3, MP4.
Confirm file size is less than available space.

If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.