23
Issues using pre-installed
apps
Mistake in storing content to
NAND Flash (shown on pg. 11)
.
App is defective
.
Android board is defective.
SlideShow App steps Explorer > Select
USB > Select Multi > highlight files >
Editor > Select Copy > Home > NAND >
MediaFolder > Images> Editor > Paste
o
Open SlideShow app and select
desired transitions, slide time and
looping > Play
MX Player steps > Follow same steps as
SlideShow App > MediaFolder > Video
> Editor > Paste
o
Open MX Player and select video to
play.
o
Loop video: While the video is
playing, click on the video and
there should be 3 dots in the top
right corner. Click on the 3 dots >
play > check desired Loop option
If all of the above have been checked and
the issue is not resolved, contact a
customer service representative.
The device does not
charge
Power supply issues
.
Charging cord is defective
.
□
Ensure the power outlet is turned on and
working.
□
Ensure the thick black power cord is
plugged into the AC adapter properly.
□
Ensure the thin black power cord is
plugged into the underside of the charging
station properly
.
□
Unscrew the cover and ensure the cable is
plugged into the USB outlet properly.
□
Replace the charging cable in the same
USB port with a new one and test if it can
charge properly.
The charging port is
damaged
□
Try multiple cables in the charging port to
check if it is damaged. If it is still not
working, please contact us.
Cleaning and Maintenance
1.
Avoid strong vibration or impact on the product.
2.
Keep the product dry to avoid possible damage by moisture.
3.
Don't place the product under direct sunlight which may shorten the service life of the screen.
4.
Clean screen and product by using a glass cleaner.
5.
If the product will not be used for a long time, pull out the power cord to prevent
an
internal short
circuit or other potential dangers.
