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Interacting with Your TV

Interactive TV

Play games, shop, and get help from Customer Service! Use the information in this
chapter learn about interactive services available on your satellite receiver.

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dish home I

NTERACTIVE

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USTOMER

ERVICE

Содержание ViP 211k

Страница 1: ...se send comments or questions about this User Guide to Technical Publications EchoStar Technologies Corporation 94 Inverness Terrace East Englewood Colorado 80112 Part Number 143042 Printed in the Uni...

Страница 2: ...DISH NETWORK ACCOUNT 3 WATCHING TV NOW 4 ADDITIONAL SERVICES 5 ABOUT SATELLITE TV RECEPTION 5 WHY CONNECT TO A PHONE LINE 6 MOVING ON SCREEN LOGO 6 2 Satellite Receiver REMOTE CONTROL 8 SATELLITE RECE...

Страница 3: ...rites Lists WHAT ARE FAVORITES LISTS 28 CREATING OR CHANGING FAVORITES LISTS 28 NAMING FAVORITES LISTS 29 USING FAVORITES LISTS 29 6 Locks WHAT ARE LOCKS 32 CREATING OR CHANGING A PASSWORD 32 LOCKING...

Страница 4: ...LING OTHER COMPONENTS 50 RECOVER BUTTON 57 10 Receiver Customization USING CALLER ID 60 CHANGING LANGUAGES 61 USING CLOSED CAPTIONING 62 USING DOLBY SURROUND SOUND 63 CHANGING THE PROGRAM GUIDE ORDER...

Страница 5: ...table of contents iv Reference TROUBLESHOOTING TABLES 86 REMOTE CONTROL DEVICE CODES 98 Appendix 103 Index 113...

Страница 6: ...ty If the provided plug does not fit into your outlet consult an electrician for replacement of the obso lete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs con...

Страница 7: ...ock and vibration at all times as this can damage the hard drive Unplug the receiver from the AC power outlet before cleaning If you have the receiver turned on and need to move it be sure to unplug t...

Страница 8: ...t to know how it works right Take a look through this guide and you ll quickly learn how to use all of the features This chapter familiarizes you to your DISH Network satellite TV receiver WELCOME HOW...

Страница 9: ...receiver Chapter 2 Satellite Receiver explains the basic features of your system and how to use the remote control front panel buttons and back panel connections Chapter 3 Finding Programs to Watch de...

Страница 10: ...ctions in the form of pictures are handy if you d like to learn something quickly These instructions are numbered left to right as shown in the sample below Instructions that are written out are helpf...

Страница 11: ...e Call DISH Network at 1 800 333 DISH 3474 Note Additional authorization may be required before high definition programming and or off air digital broadcasts can be viewed additional fees may apply WA...

Страница 12: ...uses satellites in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth On...

Страница 13: ...quipped with a standard telephone jack that you use to connect to an active telephone line Keep the receiver connected to an active telephone line so that you will be able to order pay per view progra...

Страница 14: ...turn lets you use all of the functions of your receiver After you read the information here be sure to practice what you learn so that you can quickly understand what s presented in later chapters Wh...

Страница 15: ...A batteries When you replace old batteries you should replace all of the batteries Use batteries of the same kind for example alkaline or carbon zinc Don t mix batteries of different kinds Alkaline ba...

Страница 16: ...Satellite Receiver 9 Remote Control 1 2 3 4 5 6 7 8 9 10 11 R Remote Control Buttons...

Страница 17: ...Chapter 2 10 Remote Control Note See page 50 for instructions to program the remote to control your TV...

Страница 18: ...a channel number on VCR TV Video Switch VCR between its TV VCR mode Stop Stop playing or recording a videotape stop playing a DVD Rewind Rewind a videotape or reverse a DVD Skip Back Skip back a few s...

Страница 19: ...Chapter 2 12 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL...

Страница 20: ...and Search menu Press BROWSE RIGHT ARROW to display the Browse Banner To close a menu and return to watching a program press VIEW LIVE TV Highlighting Menu Options To highlight a menu option use the r...

Страница 21: ...t only one choice at a time If you select another choice your previous choice is deselected A multiple choice list allows you to select more than one choice at one time If you select another choice yo...

Страница 22: ...N ARROWS to navigate around the keyboard Select the characters you want Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field For example...

Страница 23: ...e watching Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode see page 50 QUESTIONS Why doesn t my remote control work Make sure the remote contr...

Страница 24: ...laying but you re not sure of the channel How do you find the game You re in the mood for a movie but you don t know which one Is there a way to look for movies This chapter shows you the various ways...

Страница 25: ...programs are on to change channels and to set up recordings To access this guide press GUIDE A red background behind a channel usually means you have not subscribed to the channel After you subscribe...

Страница 26: ...forward or backward in the schedule and then press the RIGHT LEFT ARROW to move forward or back in the schedule The Program Guide shows the number of hours USING THE BROWSE BANNER Use the Browse Bann...

Страница 27: ...eiver as described on page 77 and find programs that match keywords that you enter Using the Search Feature You can search for events two ways Select Title to search for the words that appear in the t...

Страница 28: ...r delete Search Keywords FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents for example just movies or just sports You can then quickly list programs based...

Страница 29: ...p a Favorites List as described on page 28 You can change how the Program Guide is displayed size of text number of programming hours displayed etc as described on page 65 Why are some of my channels...

Страница 30: ...6 7 8 9 10 11 R 1 2 3 5 6 7 8 9 10 R 11 Is tonight a popcorn and movie night Why rent videos when you can just watch Pay Per Views This chapter describes how to use these additional services BUYING A...

Страница 31: ...ol you can order the exact same program for each receiver but you pay for the program only once However replays of programs are separate events BUYING A PAY PER VIEW PROGRAM Note Once you confirm an o...

Страница 32: ...and follow the instructions Order the event over the phone 1 877 DISH PPV 347 4778 Order the event online at dishnetwork com ppv Will I be charged more than once for ordering the same Pay Per View on...

Страница 33: ...Chapter 4 26 Questions Notes...

Страница 34: ...nnels However the number of channels can make it difficult to find something to watch When you read this chapter you ll learn how to set up and use Favorites Lists The information in this chapter show...

Страница 35: ...ke any changes to the All Sub list except by changing your subscription Each Favorites List has a unique color in the Program Guide You can give each list a name When you first get the receiver the fo...

Страница 36: ...all the available lists TIPS Two lists cannot have the same name Pressing GUIDE to switch Favorites Lists works only if you have added channels to the Favorites List If you have not created a Favorite...

Страница 37: ...Chapter 5 30 Questions Notes...

Страница 38: ...comes greater potential for unwanted programming beamed into your home Use the safeguards described in this chapter to set up and use locks WHAT ARE LOCKS CREATING OR CHANGING A PASSWORD LOCKING AND U...

Страница 39: ...can access the locked item or open the Locks menu If you exit a locked item or close the Locks menu you must enter the password to access the item again Locking the receiver is a two step process 1 C...

Страница 40: ...for any receiver locks you set to take effect To lock the receiver you must first create a password see Creating or Changing a Password in the previous section Be sure to refer to this section wheneve...

Страница 41: ...OK 3 Select Ratings Locks 1 4 Highlight the least restrictive rating that you want to block Press SELECT to lock the highlighted rating and all ratings more restrictive than it for example locking PG...

Страница 42: ...d select Locks 5 2 If the receiver is locked enter the password using the NUMBER PAD The receiver dis plays stars as you enter the digits of the password Select OK 3 Select Channel Locks 2 4 Highlight...

Страница 43: ...The receiver dis plays stars as you enter the digits of the password Select OK 3 Select Lock PPV or Unlock PPV 6 Make sure the receiver is locked as described on page 33 HIDING ADULT CONTENT When you...

Страница 44: ...ssword but it does not lock the remote control buttons 1 Press MENU and select Locks 5 2 If the receiver is locked enter the password using the NUMBER PAD The receiver dis plays stars as you enter the...

Страница 45: ...ings For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked QUESTIONS Why didn t a lock I set take effect You have to lock the receiver for a...

Страница 46: ...3 4 5 6 7 8 9 10 11 R 1 2 3 4 5 6 8 9 10 R 11 Play games shop and get help from Customer Service Use the information in this chapter learn about interactive services available on your satellite recei...

Страница 47: ...entertainment CUSTOMER SERVICE An important feature of your satellite TV receiver is Customer Support This menu provides convenient access to your DISH Network account to review your statement pay yo...

Страница 48: ...g to make a choice between watching your favorite shows and living your life away from television This chapter shows you how to set up to record future programs on a VCR so that you ll never miss your...

Страница 49: ...Also be sure to set up the receiver to tell the VCR to start stop recording Auto Automatically changes the channel for live viewing of the event Reminder Creates an on screen reminder when the event i...

Страница 50: ...n the normal way When the Receiver is Off If the receiver is off when a timer is scheduled the receiver will VCR Turn on to record the event Make sure you have your VCR turned on and a tape inserted w...

Страница 51: ...t up an automatic timer 1 Find the future program you want to record using the Program Guide or Browse Banner The program can be a satellite or off air program see page 77 for instructions on connect...

Страница 52: ...ate Timer 3 Select the Timer Frequency see page 42 for more details 4 Select a Timer Type see page 42 for more details 5 Select the channel satellite or off air Use the UP DOWN ARROWS PAGE UP DOWN or...

Страница 53: ...hanged causing one timer to overlap another You must delete or edit one of the timers TIPS It s very important to leave the receiver enabled to receive updates By doing this the receiver can have the...

Страница 54: ...ast thing you need right Well this remote could be the last remote you ll ever need Use the information in this chapter to learn more about using your remote to control much more than just your receiv...

Страница 55: ...ut three seconds until all of the mode buttons light up and then let go of SAT 3 Use the NUMBER PAD to enter any number between 1 and 16 but not the one you wrote in step 1 4 Press POUND If you entere...

Страница 56: ...POUND twice The SAT mode button will flash the same number of times as the address number for example three flashes means address 3 CONFIRMING REMOTE CONTROL OPERATION Complete the following to make s...

Страница 57: ...m accidentally changing the channel on your TV or VCR When you use the remote to control your TV in Limited Mode you will only be able to use POWER MUTE and VOLUME Also when you use the remote to cont...

Страница 58: ...ntil all of the other mode buttons light When you let go TV will flash 4 For AUX mode only Press 0 for a second TV or 1 for a second VCR or 2 for a tuner or amplifier This step is for programming whic...

Страница 59: ...s Instructions Additional Information 1 Turn the device on Use the device s front panel buttons or its remote control 2 Press and hold the mode button until all the other mode buttons light up and the...

Страница 60: ...ned all the codes for that device 7 Press POUND The mode button flashes three times if you have entered the code correctly This stores the code you found 8 Turn the device back on and try some other b...

Страница 61: ...s pauses flashes seven times pauses and flashes once quickly For AUX mode The first group of flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one...

Страница 62: ...flashes three times 6 Press SAT 7 Press the plus and minus sides of VOLUME The device s volume changes and AUX lights instead of TV To set the remote back to control the TV volume 1 Press TV for four...

Страница 63: ...eiver except for following TV2 on DISH 322 DISH Player DVR 522 625 and 942 DishPlayer 7100 7200 1 Turn on the other receiver and display the System Info screen see the user s guide for information on...

Страница 64: ...channel 3 then channel 4 and then other video inputs with each press of RECOVER You may need to press RECOVER up to 30 times to recover your satellite TV video The following setup is required to use...

Страница 65: ...you re finished watching TV QUESTIONS My remote doesn t control my receiver or other components What should I do Put the remote control is in the correct mode page 50 Check the remote control address...

Страница 66: ...to make it just the way you like it As an added bonus if you find out that you don t like how it turned out you can reset the receiver to the way it was when you got it Here s what s in this chapter...

Страница 67: ...e a phone line connected to the receiver and that the Caller ID feature is enabled Caller ID Screens When you receive a call you will see a Caller ID popup screen You can select OK to eliminate the me...

Страница 68: ...ot be available for all programs Some programs such as movies indicate at the beginning whether an alternate language or descriptive video is available An alternate language applies only to the audio...

Страница 69: ...work Therefore while best efforts are made to provide the most accurate information DISH Network is not ultimately responsible for the accuracy of Program Guide and Closed Captioning information provi...

Страница 70: ...up 6 and then Dolby Digital 6 to open the Dolby Digital Setup screen 3 Select one of the following optical output options Dolby Digital Only Select this option if the stereo system or amplifier can de...

Страница 71: ...ider which makes the music and loud noises louder but voices quieter RF Mode When you use this setting in comparison with Line Mode the dynamic range is narrower which makes music and loud noises quie...

Страница 72: ...Partial Guide with Video Choose this option if you d like larger text on your Program Guide The Program Guide displays video in the upper right corner and one hour of schedule per page Extended Parti...

Страница 73: ...receiver is unlocked your locks will be lost You cannot reset the receiver to default settings to discard a password you have forgotten No one but a Customer Service Representative can reset the recei...

Страница 74: ...ller ID feature on this receiver QUESTIONS How can I see who has called me recently Open your Caller ID History by pressing MENU select System Setup 6 and then Caller ID History 3 on your remote contr...

Страница 75: ...Chapter 10 68 Questions Notes...

Страница 76: ...s chapter is the perfect place to find out how to connect the receiver to all kinds of equipment You ll find this chapter particularly helpful if you decide to move your receiver or if you get a new T...

Страница 77: ...rn on your receiver and TV using the front panel buttons 3 Confirm that you are getting a picture from the receiver Consult your HDTV user s guide if you need to change your HDTV to display from the D...

Страница 78: ...ver 4 Turn up the volume on your HDTV and confirm you have sound Check the RCA type connections if you don t have sound No Picture on the HDTV This section will help you make a picture on the HDTV in...

Страница 79: ...matches your TV 16x9 is the setting for wide screen HDTV display 4x3 1 is the setting to use on a 4x3 TV which uses vertical compression When fed with a 16x9 program a compatible TV automatically mak...

Страница 80: ...onnection S Video and RCA Audio Red and White TV SET OUT 2 If using the TV SET OUT connection peel off the white sticker and affix it to the cable close to where it connect to the TV SET OUT connectio...

Страница 81: ...t System Setup 6 Installation 1 and then Point Dish 1 to display the Point Dish screen on the TV 5 Select Check Switch Select Test 6 The receiver begins performing the Check Switch tests When it is fi...

Страница 82: ...select System Setup 6 Installation 1 and then Phone System 4 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list 3 Select either the No Prefix or the Prefix Code option in the O...

Страница 83: ...e receiver TV SET OUT 2 Peel off the white sticker and affix it to the cable close to where it connect to the TV SET OUT connection on the back of the receiver The sticker is in the front cover of thi...

Страница 84: ...te Additional authorization may be required before high definition programming and or off air digital broadcasts can be viewed additional fees may apply The 8VSB TV Antenna Cable In on your receiver s...

Страница 85: ...s the first time you have opened this screen it will have no channels listed 3 Scan for channels by selecting Scan Locals 4 The scan will take a few minutes to complete When it finishes the results wi...

Страница 86: ...Locked indication on the meter 3 Adjust the orientation of your antenna to maximize the signal strength If you cannot get a Locked indication you may need to upgrade your antenna or relocate it to a b...

Страница 87: ...rmation is available from the Consumer Electronics Association CEA web page at antennaweb org This website provides recommendations for antenna types and pointing directions About Off Air TV Broadcast...

Страница 88: ...ing a rabbit ears type antenna on top of the TV set or a much larger number via a large UHF VHF indoor outdoor antenna The higher the quality of the antenna you use the greater its range and the bette...

Страница 89: ...OWER It will take a few minutes for your receiver to reset and come back on When you reset your receiver your receiver will download an updated Program Guide Diagnostics The Customer Service Represent...

Страница 90: ...1 Press MENU 2 Select System Setup 6 3 Select Installation 1 4 Select Point Dish 1 This screen shows you information to help maximize your satellite signal The bar at the bottom of the screen tells yo...

Страница 91: ...Chapter 11 84 Using Troubleshooting Tools Notes...

Страница 92: ...85 Troubleshooting and Device Codes 1 2 3 4 5 6 7 8 9 10 11 R TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES...

Страница 93: ...ing the receiver can fix a minor problem See Resetting Your Receiver on page 82 4 Make sure your TV is tuned to the correct channel or input Use RECOVER as described on page 57 5 Make sure your remote...

Страница 94: ...r outdoor cables If this does not work do the Check Switch test described on page 83 005 The receiver may not yet have been electronically linked with the system via the satellite signal The satellite...

Страница 95: ...aller to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center at 1 800 333 DISH 3474 for help 026 The receiver may have temporarily lost the satellite sig...

Страница 96: ...at is the settings it had when it was shipped from the factory If you want to reset the receiver to its factory default settings select the Yes option If not select the No option Changing Channels Wha...

Страница 97: ...d Replace the remote batteries with fresh ones The receiver power cord is not plugged into a power outlet or there may be a problem with the power Check that the receiver power cord is not damaged and...

Страница 98: ...Guide by pressing the remote control Guide button You can choose another custom Favorites List the All Chan list which includes all the channels or the All Sub list which includes all subscribed chann...

Страница 99: ...f sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point...

Страница 100: ...control and or menus displayed by the TV not the receiver remote control or the menus displayed by the receiver turn off the closed captioned feature The TV screen is all blue You may have connected...

Страница 101: ...gh Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time You stop the opera...

Страница 102: ...Alternate Audio Language menu to select the language that you prefer Telephone for Voice Data FAX What Is Happening Possible Reason What to Do While you are making a telephone call you hear clicks The...

Страница 103: ...ffect You may not have locked the receiver You must lock the receiver to apply any lock that you have set You forgot the password so that you are unable to unlock the receiver You may not have written...

Страница 104: ...tive telephone line You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection a...

Страница 105: ...520 525 536 566 567 568 573 610 652 654 656 659 660 664 665 666 669 671 673 674 677 723 724 729 762 Majestic 675 Marantz 506 566 573 652 654 660 664 665 671 Megatron 627 654 Memorex 590 627 653 654 6...

Страница 106: ...592 594 600 602 674 677 678 683 Matsushita 678 Memorex 507 533 549 554 566 581 585 588 608 675 676 678 686 MGA 512 567 568 Minolta 595 680 686 Mitsubishi 512 562 567 568 570 571 595 680 Motorola 678...

Страница 107: ...662 663 714 715 716 717 734 765 Philips 640 641 766 Pioneer 665 718 719 Proscan 720 Qwestar 721 723 RCA 627 650 666 690 742 749 Sampo 724 Samsung 651 652 667 668 691 740 741 Sansui 725 754 Sanyo 643 7...

Страница 108: ...Reference 101 Remote Control Device Codes 1 2 3 4 5 6 7 8 9 10 11 R Notes...

Страница 109: ...Reference 102 Remote Control Device Codes Notes...

Страница 110: ...103 LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE...

Страница 111: ...other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or insti...

Страница 112: ...the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable b...

Страница 113: ...ervices transmitted by us including but not limited to some subscription Services sporting events and broadcast network Services may be blacked out in your area of reception If you circumvent or attem...

Страница 114: ...due and owing to us including without limitation any fees named in this Section 2 If you fail to pay your bill on or before its due date you agree to pay an administrative fee for late payment Late P...

Страница 115: ...fying us via telephone via e mail or in writing at the phone number e mail address or mailing address set forth on the first page of this Agreement Please be aware that certain promotions have a minim...

Страница 116: ...ased telephone line Failure to connect each receiver to the same land based telephone line may result in interruption or disconnection of Services G If your Equipment is stolen or otherwise removed fr...

Страница 117: ...TS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR...

Страница 118: ...h any law or regulation that provision may be deleted or modified to the maximum extent permitted under applicable law without affecting the validity of any other provisions F Billing Agents We may en...

Страница 119: ...de Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has special...

Страница 120: ...ng or Changing a Password 32 Hiding Adult Content 36 Locking and Unlocking Your Receiver 33 Locking or Unlocking Pay Per View Channels 36 Locking or Unlocking the Front Panel 37 Ratings Locks 34 Troub...

Страница 121: ...shooting 86 Caller ID 93 Changing Channels 89 Changing Languages 95 Favorites Lists 91 Hearing a Program 95 Locks 96 Menus 96 Message Numbers 87 Pay Per View 97 Phone Line 95 Program Guide and Browse...

Страница 122: ...ay the Important System Information menu see Ordering Your Program Packages Remote Control Settings TV Input Channel Settings Purchase Location Name Purchase Location Telephone Number Receiver Serial...

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