Dish Network DVR Satellite System, Руководство пользователя

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Reference
105
Troubleshooting Tables
Message Numbers
Message
Number
Possible Reason What to Do
002
Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite signal,
or there may be other interference.
• Note the local weather conditions. Remove any snow or
other debris which may have collected on the satellite
dish.
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish
screen
as described on page 101. Consult your installer to
re-aim the dish, if necessary, to obtain the strongest
possible signal.
003
The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure the system uses RG6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length is not more
than 200 feet. Check the coaxial cables and their
connections to and from the multi-dish switch. Make sure
that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Refer to mydish.com/support for additional steps.
004
The receiver may have
temporarily lost the satellite signal
for this channel.
• Change the channel using the UP or DOWN button on the
remote and then return to the problem channel to see if the
issue is resolved.
• Unplug the receiver for 10 seconds and plug it back in.
005
The receiver may not have
received authorization for
programming yet.
• If you have authorized the receiver (added it to your
account), wait a few minutes to see if the message is
removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables).
• Confirm that you subscribe to this channel us ing
mydish.com/mychannels .
• Unplug the receiver for 10 seconds and plug it back in.
• If you have not authorized the receiver, call the Customer
Service Center at 1-800-333-DISH (3474).
006
Purchase of the event was not
completed.
Contact the Customer SErvice Center at 1-800-333-DISH
(3474).
013
You may have tried to tune to a
program on a channel which you
have not bought.
• You must buy a channel before you can tune to a program
on that channel. Call the Customer Service Center at 1-
800-333-DISH (3474) to buy the channel, or if you believe
this message was displayed by mistake.
• If you subscribe to the channel and you see these
messages, reset the receiver (page 100).
018
Customer Service Center needs
to authorize your smart card.
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
• Call the Customer Service Center at 1-800-333-DISH
(3474) for help checking the credit limit and/or to get
authorization to make a purchase.
028
The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.
Turn the receiver off. Doing this allows the receiver to
download new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done,
you will be able to use it to order Pay-Per-View programs.