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Chapter 12: FAQ
There are several common problems and solution we have collected to share with you as follow:
Q.: I'm trying to connect to the Multi -Cell via LAN, with the PRI Management Application,
but I keep getting an error message. How can I resolve this?
A.: Unhook the COM cable from the Multi-Cell and reboot it. Now try to connect the PRI
Management Application using the TCP/IP connection .
If reboot is unwanted, connect to the Multi -Cell via COM cable with PRI Management Application,
go to the system screen and perform the actions described below:
1. Press
button and the system window will open.
2. Press the TCP/IP button
. The
system will be in TCP/IP communication mode between the auxiliary computer and the
Multi-Cell unit.
Disconnect from the COM connection and reconnect using TCP/IP connection; if the
problem persists, contact our support.
Q.: I've made some calls, with the handset, the Multi -Cell worked perfectly, but now, as I
connect the Multi-Cell to my PBX, the calls are not going through. How can I resolve this?
A.: Check that you have disabled the handset test mode after finishing with the test calls. If the
Multi-Cell is in "Handset Mode", it means that the communication on the ISDN line is disabled and
the only open voice channel is set for the handset.
Q.: Can I use the handset to make calls directly from the Multi -Cell PRI Gateway? For
example refill the account of my SIM cards.
A.: It's doable, but be advised, that all of the ongoing calls will be disconnected, the second you
login to the handset mode, and all of the incoming calls will be rejected, until you logout from the
handset mode.
