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6 Correcting malfunctions
6
Correcting malfunctions
6.1
Before you send in the appliance
Before sending the appliance to Royal Appliance Customer Services, use the following table to
check whether you can correct the malfunctions yourself.
6.2
Spare parts
Accessory parts and spare parts can be reordered
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Page 196, "International Service"
.
6.3
Waste disposal
When the service life of the appliance has expired, in particular if malfunctions occur,
make the finished appliance unusable by removing the mains plug from the socket and
disconnecting the power cable. Dispose of the appliance according to the environmen-
tal provisions applicable in your country. Electrical waste must not be disposed of with
domestic waste. Contact your municipal authority or your dealer for any advice regard-
ing recycling.
WARNING:
Before starting to troubleshoot, switch the appliance off and pull out the mains plug. Wait until the
appliance and the accessory have cooled down. Never use a defective appliance.
Malfunction
Possible cause
Solution
The status light is
not illuminated.
Plug is not plugged in or the
appliance is not switched on.
Plug in plug and switch on appliance,
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Chapter
3.1, "Cleaning"
.
Socket does not carry any
current.
Test the steam cleaner at another socket which
you are sure carries current.
Power cable is damaged.
Have the cable replaced by Royal Appliance
Customer Services, address,
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Page 196, "In-
ternational Service"
.
The appliance
does not produce
any steam.
No water in tank.
Refill with water
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Chapter 3.1, "Cleaning"
.
Appliance is not yet ready to
operate.
Wait approx. 30 seconds until the appliance has
heated up
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Chapter 3.1, "Cleaning"
.
Nozzle is blocked.
Contact Royal Appliance customer services,
address,
Z
Page 196, "International Service"
.
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