17
6 Troubleshooting
GB
6
Troubleshooting
6.1
Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or
appliance market or sending in the appliance, first follow the procedure in
the following table to check if you can solve the problem yourself.
6.2
Spare parts and accessories
You can order these spare parts:
Contact data:
Z
Page 56, "International Service"
Further information:
Z
www.dirtdevil.de
6.3
Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
Z
Page 56, "International Service"
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing
Z
Chapter 4.3, "Switching off"
.
Problem
Possible cause
Solution
The appliance appears to
work properly, but the
cleaning result is poor.
The bypass vent (Fig. 1/18) is open.
Close the bypass vent (Fig. 1/18).
The attached nozzle is unsuitable.
Change the nozzle,
Z
Chapter 3.2, "Selecting the proper nozzle"
.
The position of the ‘carpet/hard floor’ selec-
tor (Fig. 1/2) is unsuitable.
Set the "carpet/hard floor" selector (Fig. 1/2) to the correct position for the
type of floor,
Z
Chapter 4.2, "Vacuum cleaning"
, step 4.
The dust container is full.
Empty the dust container,
Z
Chapter 5.1, "Emptying the dust container"
.
Nozzle, telescopic tube or suction hose is
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broom-
stick) to do this.
The filter is dirty.
Clean the respective filter,
Z
Chapter 5.3, "Cleaning the dual motor protection
filter"
or
Z
Chapter 5.4, "Cleaning the hygienic exhaust filter"
.
The vacuum cleaner sud-
denly switches off.
The overheating protection has tripped
(possibly due to blocked suction channels,
dirty filters, etc.).
Switch off the appliance and unplug it from the power outlet socket. Eliminate
the cause of overheating (e.g. by disassembling the telescopic extension
tube and the flexible hose and removing the blockage, and/or by cleaning the
filters). Wait for about 45 minutes. After the appliance has cooled down, you
may switch it on again.
NOTE:
If you cannot solve the problem following these instructions, contact our customer services (contact
Z
Page 56, "International Service"
).
Item number
Description
5080001
Dual motor protection filter consisting of:
1 foam plastic filter element and 1 filter holder
5080002
1 hygienic exhaust filter
M203
1 parquet brush
M223
1 wide “Fello” turbo brush
M232
1 long, flexible crevice nozzle
ATTENTION:
Only use original spare parts from the scope of delivery or those that you
have purchased by reordering.
M5083.book Seite 17 Dienstag, 9. Oktober 2012 9:55 09
