14
5.5 TROUBLESHOOTING
NOTE:
If you were unable to solve the problem using the information in the table above, please contact
our Customer Service (UK)
0330 026 2626
.
IMPORTANT:
Risk of injury! Never use a faulty machine! Always switch off the machine and disconnect it from the
mains before starting troubleshooting > chapter 4.3, "Switching off".
Problem
Solution
Blockage light
(Fig. 1/6) lights
up or cleaning
results are not
satisfactory.
The dirt container is full. Empty the dirt container > Chapter 5.1,
'Emptying the dirt container'.
The filters are dirty. Clean the filter > Chapter 5.2, 'Cleaning dirt
container and pre-motor filter' or > Chapter 5.3, 'Cleaning the
post-motor filter'.
Tool/accessory, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wooden stick
(e.g. a broomstick) to do this.
The air vent (Fig. 1/20) is open. Close the air vent (Fig. 1/20).
The attached tool/accessory, is unsuitable. Change the tool/
accessory, > Chapter 3.2, 'Selecting the proper nozzle'.
The position of the 'carpet/hard floor' selector (Fig. 1/27) is
inappropriate. Set the 'carpet/hard floor' selector (Fig. 1/27)
to the correct position for the type of floor, > Chapter 4.2,
'How to vacuum', step 4.
Why does my
vacuum cleaner
have no power?
The motor thermostat may have tripped. If this has happened,
unplug the vacuum cleaner. Remove and empty the dirt
container and check the hose for blockages. Clean the filters
and allow the vacuum cleaner to cool for approximately 1 hour
(if you have washed the filters you will need to wait 24 hours
for the filters to fully dry before putting them back into the
vacuum cleaner).
The plug may not be fully pushed into the electrical socket.
Check the fuse in the plug if this needs replacing, always
replace with a British 13amp fuse.
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