13
GB
Troubleshooting
4
Troubleshooting
4.1 Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
4.2 List of consumable parts
4.3 Sources
Z
Page 40, "International Service"
.
4.4 Disposal
Dispose of the appliance in compli-
ance with the environmental protec-
tion laws of your country. Electrical
waste may not be disposed of to-
gether with domestic waste.
Use local old-appliance collection points in-
stead. The filters used are made from environ-
ment-friendly materials. You may dispose of
them in your household waste.
4.5 Warranty
The statutory warranty regulations in accord-
ance with the EU Directive 1999/44/EC apply.
In non-EU countries the minimum require-
ments of the warranty in the respective country
apply.
Z
Page 40, "International Service"
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Z
Chapter 2.4, "Switching off"
.
Problem
Possible cause
Solution
The appliance will not start
Plug is not plugged in.
Insert the plug into a mains socket and switch on the appliance
Z
Chapter 2.3, "Vacuum cleaning"
.
The socket does not carry current.
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Power cable is damaged.
Have the cable replaced by the Royal Appliance Customer Service,
address
Z
Page 40, "International Service"
.
The vacuum cleaner sud-
denly stops.
The overheating protection has tripped, possibly
due to blocked suction channels, dirty filters, or
similar.
Switch off the vacuum cleaner and pull the plug from the mains
socket.
Eliminate the cause of overheating (e.g. blocked suction channels,
dirty filters, etc.). Wait for about 45 minutes. After the appliance has
cooled off, you may switch it on again.
Suction power decreases
or when the cleaning indi-
cator (Fig. 1/8) lights up.
Dust container is full.
Empty / clean the dust container.
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The filter is dirty.
Change / clean the respective filter or the optional filter sheath,
Z
Chapter 3.3, "Cleaning / changing the exhaust filter"
,
Z
Chapter
3.4, "Cleaning / changing the motor protection filter"
or.
Z
Chapter
3.5, "Cleaning / changing the central laminar filter"
.
The results are unsatisfac-
tory in spite of the appli-
ance working correctly.
The nozzle you are using does not suit the flooring.
Change nozzles (Fig. 2 or Fig. 4).
The "carpet/hard floor" switch (Fig. 31) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" switch to the correct position for the type
of floor, (Fig. 3).
The appliance makes unu-
sual noises.
Sucked-in objects are obstructing the air stream.
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (
Z
Page 40, "International Service"
).
Item number
Description
2881001
Four-piece filter set (1 central
laminar filter, 1 motor protection
filter, 2 filter sheaths)
2881003
Exhaust filter (1 exhaust filter)
2881077
Set of filter sheaths
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