DCS_Direct_Jet_1024UVHS_Maintenance_Troubleshooting_Guide_1.2.docx
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Q: Can the UV inks cure without being exposed to the LED light?
A: They can over a long period of time. This is why it is important to swap out your syringes every 28 days
and cartridges every 84 days. Continued exposure to overhead and natural light during the filling process
will eventually create contaminants in the form of dried ink. These cured inks are solvent resistant so
using a wash will not get rid of them.
Q: How do I properly sense the height of clear materials?
A: When printing to clear substrates, such as acrylic, glass and crystal, it is necessary to tape the edges.
Otherwise, the LED will not sense the material.
Some crystal and acrylic products are not a
uniform thickness throughout.
In these cases, it is recommended that you apply a transfer tape or
similar to the entire surface and over the edges of the material. Use the slow button with the left and
right arrows if you have a Direct Drive Stepper Motor. This will assure that no head strikes will occur
during printing.
Q: How do I properly store my filling needles and syringes?
A: New filling needles and syringes can be stored anywhere. Once they have been used and have ink
residue on them, it is important that they be stored in a light-tight box. For best results, use the provided
cardboard ink box and store the box in a light-tight cabinet as well.
Do not store the needles and
syringes in an air-tight box.
Q: Should I use a new filling needle and syringe every time I fill my ink cartridges?
A: No. It is only necessary to use a new filling needle and syringe every 84 days. However, after filling a
cartridge, be sure to pump the syringe into the trash to discharge as much "old" ink as possible.
Q: What do I do if I run out of ink during a print job?
A: If you run out of ink during the job, you have a small window (approximately 2 minutes) in which
to change the cartridges before there is an error and you will have to reprint the job. In order to
accomplish this in such a short time: 1) have a complete spare set of full cartridges available, 2)
make sure the chips are reset, 3) change all of the inks at the same time so you ensure you do
not run out again during the same job. If the job is nearly complete, you may be able to squeeze
a little more ink out of the cartridge by removing the cartridge and reseating it: press the blue
button, lift the cartridge up, reinsert, press the blue button again. There is very little ink in the
cartridge at this point, so only try this method in an emergency.
See the Quick Reference Guide for information about unpacking your printer and readying it for
setup.
See the Getting Started Guide for help installing software and preparing your printer for first use.
See the Software Guide for information and tips on designing, print modes and printing.
