c) the repair relates to the replacement of consumable parts such as fuses in plugs
and bulbs or any other parts of the Dimplex product which require routine
replacement;
d) you are unable to provide us with reasonable proof of purchase for the Dimplex
product;
e) the breakdown occurs after the expiry of the express warranty period set out in
section 1; or
f) the Dimplex product was not purchased in Australia or New Zealand as a brand
new product.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer
Guarantees Act 1993 may apply, but may be excluded if you acquired the goods for
the purpose of a business.
How to make a claim
You may make a claim under this warranty by visiting our website at
(
our customer care line (1300 556 816 in Australia, 09 274 8265 in New Zealand) or
visiting a Dimplex service centre.
To make a valid claim under this warranty, you must:
a) lodge the claim with us as soon as possible and no later than 14 days after you
first become aware of the breakdown;
b) provide us with the Dimplex product serial number;
c) provide us with reasonable proof of purchase for the Dimplex product; and
d) if required by us, provide us (or any person nominated by us) with access to the
premises at which the Dimplex product is located at times nominated by us (so
that we can inspect the Dimplex product).
Page 14 of 15
Rev 1
