11
APPENDIX A: COMMUNICATOR TROUBLESHOOTING
Table 6: Trouble LED indications
TROUBLE
INDICATION
TROUBLE/POSSIBLE
CAUSES
TROUBLE POSSIBLE SOLUTION
All 4 LEDs OFF
No Power
• Check your power connections to the control panel and the Communica-
tor module. Confirm PC-LINK cable is properly attached.
Power Save Mode
(
GS2065/TL265GS only)
• The control panel may be in power save mode (In Power Save mode, the
green indicators still indicate incoming and outgoing communications.
The yellow status light also continues to function in power save mode.
• Check the AC source to the control panel.
Keypad Blanking Mode
(GS2065/TL265GS only)
• The control panel may be in keypad blanking. Press a key on a keypad to
remove blanking momentarily.
Yellow LED –
ON Solid
Insufficient Signal
Strength
• Ensure the antenna is securely connected to the radio. Check cable con-
nection to radio.
• If a whip antenna is used ensure the antenna is securely screwed on to
the antenna cable connector and internally connected to radio.
• Confirm that GSM network service is active in your area.
Trouble LED –
2 Flashes
Panel Supervision Trou-
ble
• Check Section [382]Toggle Option[ 5] is set to ON.(GPRS/Ethernet Mod-
ule Enabled)
• Ensure the PC-Link cable between the control panel and Communicator
is connected properly (not reversed) and is securely in place.
Yellow LED -
4 Flashes
Lockout Trouble
• The SIM card has incorrect PIN programmed or has a PIN that the mod-
ule does not recognize. Try a different SIM card.
Yellow LED –
5 Flashes
GSM Trouble
• Confirm that GSM service is available and active in your area.
• Check antenna connections.
• Ensure there is adequate radio signal strength. (See Table 5 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated.
• If this trouble persists, you must relocate the Communicator , or install an
external antenna extension kit.
Yellow LED –
6 Flashes
Ethernet Trouble
• Check with your ISP to confirm network service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the
Communicator and the Hub/Router/ Switch.
• Check the link light on the Hub is ON . If link light is OFF, try restarting the
HUB. If problem persists, replace the Ethernet cable.
• If DHCP is used, ensure that the unit has an assigned IP address from the
server. In Panel Section [851] [992] verify a valid IP address is pro-
grammed. If not contact the Network administrator.
Yellow LED –
7 Flashes
Receiver Not Available
• Ensure that the Ethernet path has internet connectivity.
• Confirm that SIM does not have a custom APN. The unit will not allow
connection to the internet with custom APNs.
• If you are using a static IP address make sure the gateway and subnet
mask are entered correctly.
• If the network has a firewall, ensure the network has the programmed out-
going ports open (Default UDP Port 3060 and Port 3065)
• Ensure that all the receivers are programmed for DHCP or have the
proper IP address and port number.
• Ensure the GPRS Receiver APNs have been programmed with the
Access Point Name provided by your GSM provider.
Yellow LED –
8 Flashes
Receiver Supervision
Trouble
• This trouble is indicated when supervision is enabled and the unit is not
able to successfully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED -
9 Flashes
FTC Trouble
• The unit has exhausted all communications attempts to all programmed
receiver for events generated by the Communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED –
10 Flashes
Connect 24
Configuration Failure
• This trouble is indicated when Connect24 determines that the SIM is
active but there is no programming for the unit.
• Ensure a profile has been programmed in Connect 24 for the SIM.
• You can confirm your programming by calling the Connect 24 VRU, or by
logging into the Connect 24 VRU web site.
Yellow LED –
11 Flashes
Remote Programming
• The LEDs will flash when a remote firmware upgrade is in progress over
Ethernet or GPRS. The LEDs will extinguish when update is complete.
• The LEDs will flash to indicate a remote DLS programming session is
active over Ethernet or GPRS. The LEDs will extinguish when the DLS
session has been successfully terminated.
Yellow LED –
12 Flashes
Module Configuration
Trouble
• This indication appears when Section [021] System Account Code or
Section [101]; [111]; [201]; and [211] Receiver Account Code have not
been programmed. Ensure that a valid account code has been entered in
these Sections.
All LEDs flashing
together
Boot Loader Failed
• Disonnect then reconnect power to the Communicator module.
Red and Yellow LEDs
flashing at the same
time
Initialization Sequence
• The unit is still initializing please wait while the unit gets its programming
from Connect 24 and establishes a connection to all programmed receiv-
ers. Note that this process may take several minutes.
Only Green LEDs
flashing
Hardware Default Jumper • The hardware default jumper must be removed. See Figure 3 and Figure 5.
