Troubleshooting Your System
8-2 AlphaServer 1000 Rackmount Owner's Guide
•
RAID Device Problems
•
Using the Fail-Safe Loader
Troubleshooting Overview
Before you begin to troubleshoot your system, consult the service agreement for your
system. Your agreement will help you determine how much troubleshooting and repair
you should undertake yourself.
•
If you plan to maintain the system yourself, use the information in this guide to help
identify and resolve the problem.
•
If you have a service agreement with a service provider, contact your representative
for assistance.
Table 8–1 lists possible problems and the relevant sections in this chapter.
Table 8–1: Determining Where to Look
Task or Problem
Relevant Section
To confirm that EISA cards or memory modules are
properly configured.
Option Card Problems
To run a diagnostic test of the whole system, show its
status, or terminate the testing.
System Diagnostics
No startup display appears when you turn on the system.
The power supply has shut down.
Power Problems
Startup tests do not complete.
Console Problems
The system cannot boot the operating system.
Boot Problems or System Diagnostics
The operating system reports errors, is hung, or crashes.
Problems Detected by the Operating
System
The system cannot access a mass storage device.
Storage devices are missing from the
show device
display.
Storage Problems
The system indicates network problems, an EISA card is
not configured, or a PCI card is unseen by the system.
Option Card Problems
The monitor or the terminal is not working.
Monitor and Terminal Problems
The keyboard and mouse are not working.
Keyboard and Mouse Problems
The system repeatedly shuts down after 10 seconds.
Overheating Problems
The system does not see or cannot access RAID drives.
RAID Device Problems
The FlashROM is corrupted, and the system cannot
access console mode.
Using the Fail-Safe Loader
