TellerScan
®
TS500 User Manual
Rev 111618
Page | 21
TellerScan TS500 Frequently Asked Questions
Is Using a Check Jogger Recommended?
Yes, to provide consistent alignment of documents, increase productivity and to reduce operator fatigue. Digital
Check recommends using our MJ1000 Check Jogger. (PN: 130600
– available at www.digitalcheck.com)
What is the Typical Cleaning Interval?
The recommended cleaning interval for the TS500 is approximately every 10,000 item scans. See the
Cleaning
the TS500 Drive Rollers
section for additional information.
What is the LED Status Light Sequence?
The proper LED sequence is for the LED to turn red when the power supply and USB cables are connected to
the scanner and to an outlet and the PC. This is followed by the LED turning green once the application or
scanning software is running and detects the scanner. If the LED does not turn red, check the USB and power
supply cable connections and the power source.
What About Avoiding Electromagnetic Interference?
Keep the TS500 power supply and others, small desk fans, pneumatic tubes at teller windows or similar
devices 6-12 inches away from the scanner to keep them from interfering with the (MICR) magnetic read head.
How Long Does the Ink Cartridge Last?
Once opened, the practical life of the ink cartridge is 6-12 months depending on usage and environment.
However, the rated character yield on the ink cartridge is between 5-7 million characters. Do not shake or drop
the cartridge; this can cause printing to fail. Digital Check recommends keeping a spare cartridge available.
What is the Entry Pocket Capacity?
The entry pocket can accept up to 100 standard checks in good condition at a time.
What is the Exit Pocket Capacity?
Up to 120 standard checks in good condition at a time can be stacked in the exit pocket.
How Many Checks Per Minute Should My TS500 Scan?
The TS500 has a rated throughput speed of up to 200 documents per minute (DPM). If the AccuTrac Plus feed
system is enabled, then speeds up to 110 DPM can be achieved. Actual throughput will vary depending on the
PC configuration, physical size of the items being scanned, simple or complex endorsement and the speed of
the application.
