Installation & Operations Guide - SmartSource Micro Elite IJ
Rev. 022720
8227 5727-003
Page 24 of 27
Detailed troubleshooting chart
For more-detailed descriptions of how to resolve operating errors, please refer to the following troubleshooting chart.
Problem
Topic
Condition/Problem
Possible Cause
Corrective Action
Power Supply
Scanner will not
power up. Blue LED
in function switch is
not lit, scanner is off.
Not plugged into AC
outlet,
Plug into a known-good
AC outlet
Non-functioning AC
outlet
Verify AC outlet is OK, try
a different AC outlet
Defective power supply
Replace power supply
USB Issues
Host PCB does not
recognize the
scanner as a USB
device
Incorrect or defective
USB cable
Check USB cable for
damage. Cable should be
to USB 2.0 standard or
better
– replace if in doubt.
Excessive cable length
Maximum length for any
single USB 2.0 cable is 15
feet (5 meters). The use of
USB extension cables
and/or USB hubs and/or
plug/cable adapters may
cause USB failures.
PC has lost or failed to
maintain the USB
connection
Re-initialize the USB
system by shutting down
the host PC (Note
– the
‘restart’ function of the
host PC will not complete
this process; the PC must
be shut down entirely.)
This should be an
isolated event
– if this
correction is required
repeatedly, there may be a
defect in the host PC.
Unit is not
recognized as Digital
Check SmartSource
Micro Elite IJ
Unit was connected to
PC before USB driver
software was loaded
Disconnect unit, then
install SmartSource Micro
Elite IJ driver software
SmartSource driver for
Micro Elite IJ may not
be installed/loaded
In Device Manager,
ensure “SmartSource
Pro/Value”
appears/disappears from
Jungo folder when unit is
turned on/off. Update or
reinstall SmartSource
Micro Elite IJ software as
needed.
Track Noise
Clicking or ticking
noises as document
travels in track
Obstruction in
document track
Inspect track, remove
debris.
