DG-BG1100N User Manual
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4.7 Troubleshooting
If you encounter any problem when you’re using this wireless router, don’t panic. Before you call
your dealer of purchase for help, please check this troubleshooting section, the solution of your
problem could be very simple, and you can solve the problem yourself.
Scenario
Solution
All the indicators are off.
•
Check the connection between the power adapter
and the power socket.
•
Check whether the power switch is turned on.
The LAN indicator is off.
Check the following:
•
The connection between the device and your PC,
hub or switch.
•
The running status of the computer, hub, or switch.
The DSL indicator is not on.
Check the connection between the DSL port of the device and
the wall jack.
Internet access fails while the
ADSL indicator is on.
Check whether the VPI, VCI, user name and password are
correctly entered.
Failed
to access the
web
configuration page of the DSL
router.
Choose Start > Run from the desktop, and ping 192.168.1.1
(IP address of the DSL router). If the DSL router is not
reachable, check the type of the network cable, the
connection between the DSL router and the PC, and the
TCP/IP configuration of the PC.
Load the default settings after
incorrect configuration.
To restore the factory default settings, turn on the device, and
press the reset button for about 3 seconds, and then release
it. The default IP address and the subnet mask of the DSL
router are 192.168.1.1 and 255.255.255.0, respectively.
The username/password of admin user is admin/admin.
