DIGIQUEST
20
perform the update: go to
Start
and press the
OK
key to start
the procedure. If an update via FTP is available, a message will
appear on the screen.
NOTE:
Do not turn off the decoder during the update process.
Wait for the channel to be viewed again.
TROUBLESHOOTING
Before contacting the Service Department, check that the area
of use of the decoder is covered by the digital terrestrial signal
and that your antenna receives the signal correctly.
When an incident occurs, consult the table below before
requesting service to identify the cause of the problem. A
simple control or adjustment by the user is sometimes sufficient
to solve the problem and restore proper operation. The most
common drawbacks are generally connected to the cable
connection. If none of the actions listed in the table help you
solve the problem, log on to www.digiquest.it and you will be
guided quickly to solve the problem, thanks to the different
possibilities that will be offered to you (available updates, online
chat, form for assistance request). Register now on the official
website at www.digiquest.it/registrazione.html
Never open the receiver, danger!
Opening will automatically
void the warranty.
Do not switch on
Check that all connections have been made correctly and are
securely plugged in.
Check cable integrity.
Odour (smell) of burnt
Disconnect the decoder from the outlet and contact
service immediately.
The decoder does not find channels
If you are using a directional antenna, make sure that it is
oriented towards a STB-T transmitter and positioned correctly.
Make sure that you can receive the digital terrestrial signal in your
area.
It is recommended to use a standard external antenna that
normally has better features than a portable internal antenna.
