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3 Troubleshooting
ECO 9099 SOP05-5090F Rev.00 Effective Date: 12/20/18 Page 52 of 58
3. Troubleshooting
The SmartLyte
®
Plus Electrolyte Analyzer is designed to provide long, trouble-free service. However, any
scientific measuring device may occasionally malfunction, requiring the operator to identify the cause of the
problem.
The messages in the table below provides the likely cause and recommends steps that should help you return
your SmartLyte
®
Plus Electrolyte Analyzer to operation.
If the SmartLyte
®
Plus Electrolyte Analyzer does not perform correctly after conducting the basic steps outlined in
this chapter, you should contact Technical Service at Diamond Diagnostics Inc. Support staff can assist you over
phone or email. Online-Remote Support feature under Network > Remote Support menu is also available for
remote support/training.
3.1. Error Messages and Troubleshooting
Message
Cause
Action
Air in STD-A
The analyzer draws a sample of STD
A. The leading edge of the solution is
detected by the sample sensor which
must also detect a continuous stream
of STD A Solution without
encountering air bubbles. If the
sample sensor detects air bubbles or
is unable to detect the presence of
Standard A solution in the
programmed time period, the error
message is displayed.
•
Check the Fluid remaining in the Fluid Pack. If
less than 5% remains, replace the Fluid Pack.
•
Check for clots or crystals that may have
formed in the Standard A tubing or the
electrode chamber
•
Ensure the sample sensor is securely plugged
in; Perform the sample sensor test to verify
sensor is operating correctly.
•
Ensure that all O-rings are in place.
•
Check solenoid V for proper sealing of the vent
line.
•
Prime Standard A to verify fluid pack has
Standard A and peri-pump is functioning
correctly.
•
Replace the peristaltic pump tube set to ensure
correct aspiration of Standard A.
Air in STD-B
This message is displayed if
Standard A is aspirated properly, and
Standard B is not detected.
•
Check Standard B tubing for crystallization or leaks.
•
PRIME STD - B.
•
Replace the Fluid Pack.
Air in STD-C (Li
activated)
Detection of Standard C aspiration is
the same as for Standard B.
•
Check Standard C tubing for crystallization or leaks.
•
PRIME STD – C.
•
Replace the Fluid Pack.
Change Fluid
Pack
When the monitored Fluid level in the
Fluid Pack reaches less than zero %
remaining, the analyzer will display
[Change Fluid Pack
].
•
Replace the Fluid Pack (see chapter
5.7.2:”Checking reagent Fluid level and
changing the Fluid Pack).
**Check Temp**
(Ca
++
activated)
This message is printed at the end of
the sample report and displayed while
the measurement is in process in
case the temperature of the sample is
outside the range (Range 10°C-
40°C).
•
Check for proper sample preparation (see
chapter 3).
•
Ensure the sample sensor cable is securely
plugged in.
•
Make sure room temperature is within specified
limits (15°C-32°C / 60°F- 90°F).
•
Perform the Amplifier Test to measure the
actual temperature.
•
With the front door opened, the temperature
displayed should be approx. 5°C above the
actual room temperature.
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