27.11.20
Instruction manual UNIGATE
®
IC - PROFINET 1Port V. 3.4
47
Deutschmann Automation GmbH & Co. KG
Servicing
18 Servicing
Should questions arise that are not covered in this manual you can find further information in our
•
FAQ/Wiki area on our homepage www.deutschmann.com or directly in our Wiki on
www.wiki.deutschmann.de
If your questions are still unanswered please contact us directly.
Please note down the following information before calling:
•
Device designation
•
Serial number (S/N)
•
Article number
•
Error number and error description
Your request will be recorded in the Support center and will be processed by our Support Team
as quickly as possible (Usually in 1 working day, rarely more than 3 working days.).
Technical Support hours are as follows:
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday
(CET).
Deutschmann Automation GmbH & Co. KG
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Central office and sales department
+49 6434 9433-0
Technical Support
+49 6434 9433-33
Fax sales department
+49 6434 9433-40
Fax Technical Support
+49 6434 9433-44
18.1 Returning a device
If you return a device, we require as comprehensive a fault/error description as possible. We
require the following information in particular:
•
What error number was displayed?
•
What is the supply voltage (±0.5 V) with Gateway connected?
•
What were you last doing or what last happened on the device (programming, error on power-
up, ...)?
The more precise information a fault/error description you provide, the more exactly we will be
able to pinpoint the possible causes.
18.2 Downloading PC software
You can download current information and software free of charge from our Internet server.
http://www.deutschmann.com
