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APPENDIX 4: WARRANTY POLICY
General Warranty
Dettson Industries Inc., subject to the limitations described in this
Equipment Warranty Policy Certificate, warrants that each and
every appliance product by Dettson Industries Inc. is, under normal
operating conditions, free of defect in material and workmanship
for a specific period of time from the date of original installation (as
described in the “Summary of Warranty Programs” section below).
This warranty covers the appliance only and does not include
labour costs, freight costs or other indirect expenses related to
routine maintenance or the replacement of parts. If a part fails
during the applicable warranty period, Dettson Industries Inc. will
provide, at its sole discretion, a new or remanufactured part to
replace the defective part at no charge. Alternatively, and at its sole
discretion, Dettson Industries Inc. will allow a credit in the amount
of the then factory price for a new equivalent part toward the retail
purchase price of a new Dettson Industries Inc. product.
Summary of Warranty Programs
PRODUCT
PARTS
Alizé Outdoor Cooling Unit
-COND-09-12-18-24 & COND-30/36
5 years
Cooling Coil
2 years
Thermostats
(R02P029 & R02P030)
5 years
Limitations
This warranty does not cover defects or damages on equipment
without serial number or whose serial number has been erased or
modified.
A) Consumable Items:
This warranty does not apply to fan
belts, filters, oil nozzles or other materials which must be replaced
in the course of routine maintenance.
B) Corrosive Atmosphere:
The operation of a heat
exchanger in the presence of corrosive elements such as acids,
chlorine, fluorine or other damaging chemicals voids this warranty.
C) External Factors:
This warranty does not apply to
damages to the product caused by misuse, failure to provide
proper maintenance, accidents, Acts of God, improper fuel or
inadequate electrical supply.
D) Unauthorized Alteration:
Unauthorized alteration or
repair of the appliance affecting product reliability or performance
voids this warranty.
E) Installation by a qualified person:
The product must
be installed by a qualified fitter in accordance with Dettson
Industries
Inc.’s installation instructions, applicable local and
national codes, the industry standards and those of professional
organizations such as the Heating, Refrigeration and Air
Conditioning Institute of Canada and the Air Conditioning
Contractors of America. Failure to do so voids this warranty.
F)
Unauthorized Installation of Accessory Equipment
:
Dettson Industries Inc. authorizes the application of accessory
equipment which will operate in conjunction with its products
provided that the following conditions are met:
i.)
The function or performance of the Dettson Industries Inc.
appliance is not altered.
ii.)
The accessory is installed in accordance with its manufacturer’s
installation instructions.
iii.)
The environment in which the appliance is supposed to operate
is not modified.
iv.)
Furnaces cannot be installed with a one hundred per cent
(100%) outdoors return air.
G) Lost or Stolen Products:
This warranty does not apply
to products reported as lost or stolen.
H) Original Installation Site:
This warranty does not apply
to products no longer at the site of original installation.
I) Improper Application:
This warranty does not include
damages caused by improper matching or misuse of the product
or its components.
J) Routine Maintenance
: The warranty is valid only if the
instructions specified in the Installation and Operating Instructions
are strictly observed. Failure to do so may void any and all
warranties, at Dettson Industries
Inc.’s discretion.
Consequential Damages
Dettson Industries Inc. shall not be responsible for any
consequential damages caused by any defect in the product.
Exclusive Warranty
The warranty provided by Dettson Industries Inc. is exclusive; all
other representations, warranties or conditions, expressed, implied
or statutory, required by law or otherwise, are hereby excluded.
Beginning of the Warranty Period
If the original sales invoice cannot be provided to establish the date
of original installation, it is determined that the warranty comes into
effect ninety (90) days after the product was shipped from the
manufacturing plant.
Replacement Parts Warranties
All replacement parts obtained directly from Dettson Industries Inc.
and used for routine maintenance of Dettson Industries Inc.
products are warranted for a period of twelve (12) months from the
date of repair. Dettson Industries Inc. reserves the right to require
proof of repair before granting any credit. Replacement parts are
shipped at the expense of the consumer. Should we request that
the defective parts or components be shipped back for further
investigation, a return authorization number will be issued and
return freight arrangements will be specified by Dettson Industries
Inc.
Warranty Execution
Dettson Industries Inc. shall not be liable for any default or delay
in execution of this warranty caused by any contingency beyond
our control, including wars, government restrictions or restraints,
strikes, fires, floods or short or reduced supplies of raw material.
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