22
Maintenance and troubleshooting
code
ERROR MSG
possible cause
solution
E2
DOUBLE
ERROR
(
DD
)
• Two or more notes passed
together (partially overlap).
• Ensure that there are no
banknotes stuck, folded or
glued together.
• Check the banknote quality.
If no obvious visible issues
are found, count the notes
again and check if the prob-
lem persists.
• The hopper may be set too
loose. Adjust the hopper
screw in clockwise direction.
Check Thickness Wheel
Adjustment Procedure.
E3
CHAIN
ERROR
E4
HALF ERROR
• An incomplete, torn or half-si-
ze note has been detected.
• Check the banknote quality.
If no obvious visible issues
are found, count the notes
again and check if the prob-
lem persists.
E10
I
MAGE
ERROR
• Suspicious note by CIS Image
detection.
• The Suspicious notes go
straight to the Reject Po-
cket.
• Try pass it again and If the
error persists, proceed with
the CIS calibration
E11
WIDTH
ERROR
(
DB
)
• Suspicious Non-conforming
size has been detected
• Check the note quality. If
no obvious visible issues are
found, count the note again.
• Contact the Support Team
E13
FACE IMAGE
ERROR
• Different denomination notes
detected
• Ensure the bills are
stacked in an orderly
manner
or tighten the
hopper
E1
UV ERROR
• Suspicious Note Detected.
• The image or integrated UV
feature of notes may become
weaker when a note is old,
heavily used or when it has
accidentally been washed.
• Remove the suspicious
Note.
• Follow the cleaning proce-
dure if the error persists.
• Consider reducing the UV
sensitivity.
2.
Other Error code reference
CAUTION:
Make sure that the device is not in the vicinity of any magnetic fields or de-
vices transmitting any signal since this may disrupt the integrated sensors.
