www.desatech.com
119426-01F
30
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Residues from manufac-
turing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Battery is not installed. Bat-
tery power is low
2. Log in front of receiver
1. Metal expanding while
heating or contracting while
cooling
REMEDY
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see
Cleaning and
Maintenance
, page 26)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installa-
tion clearances (see pages
9 through 11)
4. Clean burners (see
Clean-
ing and Maintenance
,
page 26) or replace burner
orifice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to
Air for Combustion
and Ventilation
require-
ments (page 6)
1. Replace 9-volt batteries
in receiver and hand-held
remote
2. Move log left or right to
clear view of receiver
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser
-
vice person
OBSERVED PROBLEM
Yellow flame in front burner
during burner combustion
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue form-
ing within burner box or on
adjacent walls or furniture
Moisture/condensation no-
ticed on windows
Remote does not function
(Remote-Ready Models
Only)
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
TROUbLESHOOTING
Continued
